Transfer Voice Calls to External Contacts
We have recently implemented Teams PBX solution. Currently i cannot transfer a call to a saved Outlook contact that is external to the business. All internal business users are fine. Surely we should not expect users to manually search, copy and paste a phone number into the transfer call field?
Ken Pitts commented
I find it strange that the Teams transfer dialogue will not accept a contact name with an external phone number, but once the number is typed it displays the matching contact's name.
same problem here
@Wim Van Eyken: what software do you use to have the transfer to contact list made possible?
Wim Van Eyken commented
We have several customers complaining abouth this. Today we have to add additional software to have the transfer to contact list made possible which keep customers away from the teams native client
This is a major feature that is available in Skype for Business but not Teams. How can they retire Skype for Business if there is not feature parity! This is a fundamental feature we require for our switchboard.
How about switchboards required to transfer some calls to relevant mobiles or to external PSTN numbers ?
We're in the same boat. Whats the point of having the ability to create contacts in Teams or O365 if you have to maintain a secondairy list in another application ?