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Music on hold for Teams-To-Teams calls (Regular Teams Calls)

Music on hold for PSTN-To-Teams and Call queues were made available but we still need the same feature for Teams-To-Teams calls don't we? I couldn't see another item discussing the same but if so, please merge this item.

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Manoj K shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

16 comments

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  • Mark Lawton commented  ·   ·  Flag as inappropriate

    it does seem mad that an operator has to do 2 steps - put the call on hold and then consult/transfer to to get the music........

  • scott commented  ·   ·  Flag as inappropriate

    As more and more we use our cell phones to make Teams calls this is a must. I make a Teams audio call to a co-worker who then needs to transfer me. Dead silence as I'm put on hold. Did the coworker hang up on me? Music on Hold is necessary for these and other scenario calls.

  • Ross B commented  ·   ·  Flag as inappropriate

    Customers are hanging up because they hear silence when you transfer or Consult and transfer. Very surprising that this feature is not available. Seems an obvious thing for a phone system.

  • Marco Betto commented  ·   ·  Flag as inappropriate

    Please add MoH for transfer calls and consultative transfer. It's a FUNDAMENTAL feature you couldn't miss!

  • Peter Jones commented  ·   ·  Flag as inappropriate

    Please add also music on hold for transfer calls and consultative transfer, our customers will hang up if phone goes silent.

  • Lexi commented  ·   ·  Flag as inappropriate

    How is this not happening yet? Whenever we transfer or consult and transfer, the incoming customer/caller just hears silence, and in some cases, hangs up the phone meaning we are losing business to this.
    Of course, if we lose business, that's less that we can afford to pay to Microsoft, so that's less they get too.. But finances aside, MOH during a transfer of a call is just a fundamental part of a PBX system, so why is it not already part of Teams?

  • Mark Williams commented  ·   ·  Flag as inappropriate

    This would have been a deal killer if my client would have known. People think they are hung up on.. They are saying Hello? Hello? and then they hang up. Come on guys.. ONE ZERO ONE 101
    Basic.
    Make it happen Capn

  • Matt S commented  ·   ·  Flag as inappropriate

    Please add also music on hold for transfer calls and consultative transfer, our customers will hang up if phone goes silent.

  • Rob commented  ·   ·  Flag as inappropriate

    Please add also music on hold for transfer calls and consultative transfer, our customers will hang up if phone goes silent.

  • Ingo Jansen commented  ·   ·  Flag as inappropriate

    Please add also music on hold for transfer calls and consultative transfer. It is really not nice to keep the caller in a silent environment in those scenarios.

  • Albert commented  ·   ·  Flag as inappropriate

    This is a much needed feature for us. We would appreciate if Microsoft can enable this in the near future.

    Thank you.

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