Music on hold for Teams-To-Teams calls (Regular Teams Calls)
Music on hold for PSTN-To-Teams and Call queues were made available but we still need the same feature for Teams-To-Teams calls don't we? I couldn't see another item discussing the same but if so, please merge this item.
Manoj K
shared this idea
21 comments
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Lucien
commented
Please make music on hold working voor consultative transfers! The hold noise is so very quite, callers tend to end the call because of no sound at all during on hold period.
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Kendra Hema commented
We're a professional message on hold and audio voice telephony supplier and Microsoft Teams has limited the options for our clients who have migrated to the platform. It'd be great if they could load any message on hold or brand music in queue, on hold and while being transferred internally and externally instead of silence or the standard music. Our industry really needs this update.
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Anonymous
commented
How does this only have 114 votes. This is a basic expectation and it's getting in the way of adoption during pilot use because we can't solve it.
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John Bourne
commented
This really needs to happen, we get so many dropped calls during transfers because no hold notification....even just a few beeps would be better than nothing.
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James Bruce
commented
This needs to happen ASAP.
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Nikk Stevers
commented
Highly requested feature by our Team Business Voice clients. Please make it happen!
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This Dude again
commented
I want this too!!!
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Mark Lawton
commented
it does seem mad that an operator has to do 2 steps - put the call on hold and then consult/transfer to to get the music........
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scott
commented
As more and more we use our cell phones to make Teams calls this is a must. I make a Teams audio call to a co-worker who then needs to transfer me. Dead silence as I'm put on hold. Did the coworker hang up on me? Music on Hold is necessary for these and other scenario calls.
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Ross B
commented
Customers are hanging up because they hear silence when you transfer or Consult and transfer. Very surprising that this feature is not available. Seems an obvious thing for a phone system.
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Christophe Barré
commented
Please add music on hold for transfer calls . our customers hang up since phone goes silent
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Marco Betto
commented
Please add MoH for transfer calls and consultative transfer. It's a FUNDAMENTAL feature you couldn't miss!
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Peter Jones
commented
Please add also music on hold for transfer calls and consultative transfer, our customers will hang up if phone goes silent.
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Lexi
commented
How is this not happening yet? Whenever we transfer or consult and transfer, the incoming customer/caller just hears silence, and in some cases, hangs up the phone meaning we are losing business to this.
Of course, if we lose business, that's less that we can afford to pay to Microsoft, so that's less they get too.. But finances aside, MOH during a transfer of a call is just a fundamental part of a PBX system, so why is it not already part of Teams? -
Mark Williams
commented
This would have been a deal killer if my client would have known. People think they are hung up on.. They are saying Hello? Hello? and then they hang up. Come on guys.. ONE ZERO ONE 101
Basic.
Make it happen Capn -
Matt S
commented
Please add also music on hold for transfer calls and consultative transfer, our customers will hang up if phone goes silent.
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Rob
commented
Please add also music on hold for transfer calls and consultative transfer, our customers will hang up if phone goes silent.
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Ingo Jansen
commented
Please add also music on hold for transfer calls and consultative transfer. It is really not nice to keep the caller in a silent environment in those scenarios.
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Albert
commented
This is a much needed feature for us. We would appreciate if Microsoft can enable this in the near future.
Thank you.
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Adrien
commented
Agree ! We ned the same feature for Teams-To-Teams calls