How can we make Microsoft Teams better?

← Public

we need more certified Bluetooth device

I brought the Noise Cancelling Sony WH-CH710N over the ear for the comfort, to use it in teams and listen to music during work (8hrs a day). I cant just return them now to get a credit towards a purchase of a much more expensive headset like the Bose and the EPOS ADAPT.... How does the bluetooth headset that I have get certified by Microsoft?

28 votes
Sign in
(thinking…)
Sign in with: Facebook Google
Forgot password?
Create a password
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

31 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Forgot password?
Create a password
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Anonymous commented  ·   ·  Flag as inappropriate

    Hello. I also have the exact same problem detailed by the other persons here. I have bought bluetooth headsets Sony WH-CH710N and on teams it only works for about 25 minutes. After that I stop listening, but the other people in the call don't stop listening me. So this is something with the audio. I normally turn off the headsets and turn on again and that works for about more 15 minutes until it happens again. I ask to please certify these headsets in teams.

  • bereceja1 commented  ·   ·  Flag as inappropriate

    I too am having connectivity issues using Sony WH-CH710N on Microsoft Teams as well. The audio/voice will sometimes last 30 minutes, sometimes every 3 minutes it faults out again. Most frustrating considering the cost. Please resolve this issue immediately otherwise we will have to try for a refund and spend our money elsewhere.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hello Support team,

    I'm facing the same issue with the Sony WH-CN710N. It will cut out during the call without warning. The earphones work with every other application bar Teams. Please we need a solution for this problem.

    Thank you in advance,

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am facing the same issue as everyone else below but with the JBL Tune 220TWS earbuds cuts off when you are on a MS Teams call after ~15 minutes. The earbuds work with every other application bar Teams. Please resolve this problem otherwise I need to revert to Zoom.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue with the Sony WH-CN710N. It will cut out during the call without warning.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi, I'm also having similar problems with my Sony WH-CH710N. Please fix it and certify ASAP.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have Jabra Active 65+ and also Jabra Elite 45h both are MS Teams certified. But I also have the same post connection every 20 mins I have to change the audio source or switch one and switch off the head set. What could be the issue and do we have any fix for the same.
    Same head set works without any issue on mobile app of Teams, while listening to music etc.

    The problem is only when connected to Teams on Laptop. Not sure what is the issue.

  • NM commented  ·   ·  Flag as inappropriate

    I am facing the same issue as everyone else below. Sony WH-CH710N cuts off when you are on a MS Teams call after a few minutes. It works well with every other app. I had purchased this specifically for MS Teams calls as my previous one is slowly getting to end of life. Microsoft - Please get this working as soon as possible whatever the root cause is. Otherwise, more and more customers are going to switch to Zoom.

  • Aschwin commented  ·   ·  Flag as inappropriate

    Having the exact same issue with Sony WH-CH710N, sometimes it cuts off within a couple of minutes. I bought this for MS Teams calls. Please fix it and certify ASAP.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Honestly, MS Teams is the ONLY app that I have issues with my new wireless headsets. Stuff certification - just get it to work like EVERY other windows application.

    Switching conferences to Zoom until this is sorted.

  • Sujeet Kumar commented  ·   ·  Flag as inappropriate

    I am having exactly same issue with Sony WH-CH710N. I bought this solely for MS Teams Calls. Please fix it and ceritify.

  • Milan commented  ·   ·  Flag as inappropriate

    Hi, I'm also having the same problem with SONY WH-CH710N and Teams. Please fix it or certify those headphones.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi, I'm having same problem with SONY WH-CH710N and Teams.
    Windows 10 Enterprise; Version 1809; OS build 17763.1637 on Lenovo x260 laptop, Teams 1.3.00.30866

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please help support and certify Sony WH-CH710N Noise canceling headphones for use on Teams on a Window 10 PC laptop. Do let us know if there is a codec or other bluetooth update required for this (if already available). I use the Dell laptop and I dont see the need for any update requirement at this point to address this compatibility requirement.

    Note: Teams is not an issue for the same headset when one joins through an iOS device; just that some of the applications and files required for the call are on a Windows machine and for security reasons, etc. cannot be shuffled around to personal devices.

    Thank you.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I also have the same problem with my WH-CH710N with Teams.
    It's annoying as I have bought it to primarily use with Teams.
    Microsoft should definitely certify it.

← Previous 1

Forum Home

Reference Information for Teams

Public: Devices (Headphones, Cameras)

Categories

Feedback and Knowledge Base

(thinking…)

More Teams Information