Ringback Tone for caller when transferring a call
When I transfer calls with the teams client, the line goes dead to the caller until the tranferee picks up or it goes to voicemail. There needs to be a ringback or hold music to the caller. Our callers just tend to hang up after 30 seconds of dead air. I am sure there was a ringback before, but Microsoft support has said it's by design.
Andy Baker commented
I too had a case open with Microsoft for over 3 months and was told it was escalated to their engineering team. Engineering came back and said this is expected behavior and that I would need to open a "Design Change Request" which is something a "Premier contract" can request. The Product group makes the final judgment on whether it will be implemented. My old ShoreTel VOIP system had a lot of flaws, but at least it did provide a ringback tone when transferring PSTN calls from the main call queue.
Just noticed this today for the first time. Receptionist mentioned to me she knew about it, but usually hits transfer, enters contact, sends the call and hangs up.
There needs to be some confirmation the call is going through.
Yes please this a must!
Really important for calling person as they think the line goes dead
Is there an update on this issue? I have a ticket opened with Microsoft since months!
and no results yet
same here, only to PSTN callers. our VVX600 phones are signed into teams and generate a ringback during transfers, but not when transferring using the Teams client. This was noticed since we work from home because of COVID-19. Before that, most we're using the VVX600 phones for calls.
Just noticed this in my environment too. Only happens with pstn calls, but that's the most important. Please fix. It used to ringback.
yes please!!!!!!! we have noticed this has happened to us as well!