Add Call Forwarding for a User From Teams Admin Center
It would be useful to be able to forward a users phone using the Teams Admin Center. Currently, you must use PowerShell to perform this function. The only thing you can do in the Admin center is establish call groups and delegates. You still must sign in as the user to activate the forwarding.
Gabriel Fiorenzano commented
Yes this is a feature I can't believe doesn't exist. What happens when a user leaves an organization?
Yes - this needs to be able to be done through the Teams admin interface because we need a way to redirect calls when a user has forgotten to do it through the Teams client
David Schrag commented
Agreed -- admins need this. We can change a user's auto-response to e-mail through the M365 Admin Center, so we should have equivalent control for their inbound phone calls.
Rial F Coleman commented
Actually, you can no longer do this via PS either. It used to work under S4B but is not for Teams. This is needed even more now. For example, if a user goes on an unexpected extended absence and calls need to be redirected, we have to change the users password, login as the user then forward the calls. Need to be able to manage a users account from the Admin Center even more now.