SMS capabilities in Microsoft 365 Business Voice
My M365 voice number should be able to send and receive SMS from the Teams platform.
I was shocked and very disappoint to learn this after porting my number to Microsoft Business Voice. There is no good case for not including SMS in Microsoft Business Voice. I see repeated calls for an SMS addition to Teams, going 4 years back. What is the hold up? I cannot commit to a service that doesn't provide an essential attribute of a mobile phone.
Fletcher Gadsden commented
More and more this is becoming a necessary feature. If MS does not step up and provide this - or at least make it easier than the current processes, they will start to lose the ground that they have to other systems willing to do complete UC across all levels.
We need to send text messages to our customers. Similar to whatsapp for business but within our teams and microsoft ecosystem. thank you.