Teams Voice Mail Email Notifications Feature Request
When calling a user in Teams and leaving a voice mail, an email notification is sent to the user called. Have a few features to add to the notification email.
Currently the email has no company branding on it other than information about the user. I would be nice to add ability to insert company logo to provide some legitimacy to the email. The use of terms like "voicemail" and "VM" is commonly used in phishing emails. Employees are more likely to adopt something if it's branded properly.
There is no indication anywhere in the existing Voice Mail emails that this is coming from a Microsoft product. When you look at email notifications for missed Teams IM's, you know clearly that this email is associated with Teams because the colors and text clearly shows this.
The email notification contains a link that says "Set Up Voice Mail" When you click the link, it takes you to the legacy Skype for Business / Lync voice messaging settings. It's a little odd that there is still any association with older services if a company is solely on Teams. I realize there are probably still organizations that use Skype for Business... but the branding and feel of the apps needs to be consistent and this is one glaring area that needs to be updated to use Teams branding.
Oshin Eskandarian commented
We have the same issue with the voicemail email notification. It looks like a Phish email, and it doesn't look like it came from Microsoft Teams. The subject reads "Voice Mail ( 38 seconds) with an audio attachment. We should modify the email to show it came from Microsoft Teams/have our company logo & name. Something more official. It looks like Microsoft never spent enough attention on this feature.
Tauchen NYC commented
How do I modify and add branding to those VM notification emails that is being sent to Teams users when they receive a VM. Right now, these emails look like one of those phishing scams. it's hard to train users to recognize phishing emails when it comes to VM notification when a legit Teams VM email looks like a generic phishing email without any unique branding attributes.
Martin C commented
Far too often phishing emails often use 'voicemail' as a tactic to attempt to get users to click on attachments or even links in emails, which ultimately can take them to a scammer's username/password harvesting website. As administrators we need to be able to manage these email notifications better i.e. either switch them off entirely for users, or as mentioned above, have better branding to give users more confidence the email is either genuine or a phishing attempt.
Users can already see the voicemail notification appear in their Teams client, so in most cases the email notification is not needed and ultimately it causes confusion amongst users as to what is either genuine or a scam notification. We'd ideally like to be able to block voicemail-to-email for all users so they know for sure if they receive any email with reference to a voicemail, that it's a scam.
Brad T commented
I'm disappointed this has not been solved yet. Microsoft, please give us the ability to either customize the email content, from-address, something!
The email doesn't have a From address and picks up the phone number as sender. If this can be set in teams admin portal to use a Noreply or do not reply@domainname , we can get this identified as coming from teams and is legitimate.
How about using mail transport rules until MS gives us the ability to modify the email templates?
A rule that prepends a disclaimer to a message of type "voice mail" for example? Can the message type be spoofed in the header?
Aaron Waller commented
Phishing scams frequently scrape a Microsoft email and change all of the links to point to their credential harvesting site. It would be great it we could insert our company logo into all email notifications (OneDrive and other products already do this i believe).
Additionally, the Voicemail email includes an attachment, and 'best guess' at translation, both look suspicious, which, then goes against our company policy to not open or click on anything within something they think has a level of suspicion. Yes, the attachment & translation can be turned off, but what then, an empty message?
Better would be the ability to allow branding or the modification of content so we can add our own message, like, 'You have been left a voicemail, please go to your Teams client to open/listen to it.'
At least with the addition of our own text, we can, hopefully, legitimise it in the eyes of our users.
Clyde Tuitt commented
This is something new that we've noticed. Voicemail E-mails from Teams look phishy