Teams for IT Admins & IT Support Roles
Microsoft Teams desperately needs basic remote support features so IT departments can support their staff via Teams. The below additions would drastically help IT departments support their remote staff.
- Microsoft needs to create a "Tech Support" admin role with the following additional capabilities IT departments could use to support end users within their Office 365 tenant:
- Teams "Tech Support" admins need the ability to request a screen share AND screen control to end users in Teams. End users should be prompted with a pop up in the middle of their screen to make it clearly obvious their Tech Support is requesting to view AND control their screen. This should be limited to only end users within the same Office 365 tenants; nobody outside our tenant should be able to send a Teams screen share request to any of our Office 365 users, and vice versa.
- Teams "Tech Support" admins need the ability to enter administrative credentials in a UAC prompt on a screen share session. Currently this can be done using Quick Assist and a Group Policy, so the capability is there, it's just up to Microsoft to implement it within the Teams app.
Please vote for this and let's get Microsoft to make these changes!!
If you have any additional features you think need included for your IT department to make better use of Teams please add your comments below - but don't forget to vote!!
**For info on using Quick Assist to support your staff follow this link, (or google it). This solution is not really user friendly to end users, but it gets the job done. Would be awesome if this worked for Teams!
As far as I know, there are already a lot of companies that provide such services. I mean that Microsoft shouldn't create a "Tech Support" admin role when they can just hire a company that will provide Microsoft with constant IT support. You can find a lot of companies on the internet, that can provide such services. I used for my website https://www.swiftcomm.co.uk/products/managed-it-services/managed-it-support/ services, they have some good prices and for new customers, they offer a good discount.
Nathan Roberts commented
I agree these would be very valuable features. If Microsoft wants to be the one-stop shop for teaming and collaboration, this is key, especially when so many of our employees are working from home. Supporting them in this way now requires the use of third-party solutions, which creates additional burden and headaches for both the user and the support team.