MOH while Call transfer
MOH (Music on Hold) works fine, when I put a caller on Hold.
When I transfer a caller to anyone else, the caller hears nothing while transfering or consultiv tranfer Process. It would be great to ger here MOH also. The silence during the transfer process is confusing the caller.
Kaushal Patel commented
This feature is very important for customer service team and not losing customers.
Stephen Cole commented
Definitely need this feature, despite the best efforts of the call handlers, when the line just goes silent, It's easy to see why callers think the line has dropped and hang up.
Also, it doesn't sound that professional either. The caller should hear ringing/music at all times or be speaking to someone.
Michel LAPLANE commented
We absolutely need this and moreover if you use Consult and transfer there is not music also that is very bad because the caller think that the call has been terminated.