Integrate Microsoft Teams VoIP with Zoho CRM PhoneBridge
We are using Zoho CRM and Zoho have require developpers of VoIP providers to fill in a form in order to come in contact with them so they can integrate directly in the CRM via PhoneBridge.
Here is the link to fill in the form:
Can someone in Microsoft Teams VoIP team please contact Zoho in order to make the connection for this integration to work.
I would love to be able to initiate a call directly from our CRM with Teams and that a pop up window opens when I receive a call from a customer.
Thank you for considering,
Here is the thread in Zoho Community:
Cmon, guys! Why are you using Zoho tho? Sorry, but I think that Zoho is probably one of the worst customer relationship management platforms that we've ever tried. First of all, it requires a lot of customization to get started. Secondly, there's limited customer support, and third, even though it offers many features, the depth of its functionality proves little as your demands increase. Anyways, that's my personal opinion, and don't take my words for granted. By the way, I came across this article on CRM migration https://www.ids.agency/blog/the-6-biggest-mistakes-businesses-make-during-a-crm-migration, and I thought it would be nice to share it with those who are willing to switch to another CRM system.
We just moved to Teams Phone from RingCentral only to find out it does not integrate with Zoho. Going to really mess up our sales and customer support operations and workflows. We are pretty bummed. Would love to see this get implemented soon.
Please add this integration ASAP
Peter Loeffler commented
This integration will be very helpful.
Looking forward for this much needed integration to be implemented
Alis Anitman commented
Much needed integration. I bet there would be tens, or even hundreds of thousands of customers migrating away from other VoIP systems into Teams.
Alex B commented
I'm hoping this gets implemented soon!
Shawn Walsh commented
This is sorely needed to make the best use of both of these applications our business depends on.
indeed, very much needed to simplify integration & making the best of those 2 suite of apps (Zoho & Microsoft 365).
Alan Fralick commented
This is desperately needed - please provide this integration.
Michael M commented
Please develop this integration
Please develop this integration - would be very helpful!
Great idea. I currently have to use ringcentral for my clients, very clunky with teams
This would help me get our team off RingCentral and Google Voice.
i second this... much needed.
hope it comes soon
Yeah I would love that too, we use Zoho CRM for lots of SMEs and we love Teams.
We would love to get our calls initiated in Zoho CRM and other Zoho tools, coming out through Teams. That would be a perfect match!
Please consider the development