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Integrate Microsoft Teams VoIP with Zoho CRM PhoneBridge

We are using Zoho CRM and Zoho have require developpers of VoIP providers to fill in a form in order to come in contact with them so they can integrate directly in the CRM via PhoneBridge.

Here is the link to fill in the form:
https://www.zoho.com/phonebridge/

Can someone in Microsoft Teams VoIP team please contact Zoho in order to make the connection for this integration to work.

I would love to be able to initiate a call directly from our CRM with Teams and that a pop up window opens when I receive a call from a customer.

Thank you for considering,

Here is the thread in Zoho Community:
https://help.zoho.com/portal/en/community/topic/dialing-microsoft-teams-phone-service-via-zoho-crm

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Marc-Alexandre Barbe shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • LilyPaige commented  ·   ·  Flag as inappropriate

    Cmon, guys! Why are you using Zoho tho? Sorry, but I think that Zoho is probably one of the worst customer relationship management platforms that we've ever tried. First of all, it requires a lot of customization to get started. Secondly, there's limited customer support, and third, even though it offers many features, the depth of its functionality proves little as your demands increase. Anyways, that's my personal opinion, and don't take my words for granted. By the way, I came across this article on CRM migration https://www.ids.agency/blog/the-6-biggest-mistakes-businesses-make-during-a-crm-migration, and I thought it would be nice to share it with those who are willing to switch to another CRM system.

  • rk commented  ·   ·  Flag as inappropriate

    We just moved to Teams Phone from RingCentral only to find out it does not integrate with Zoho. Going to really mess up our sales and customer support operations and workflows. We are pretty bummed. Would love to see this get implemented soon.

  • Alis Anitman commented  ·   ·  Flag as inappropriate

    Much needed integration. I bet there would be tens, or even hundreds of thousands of customers migrating away from other VoIP systems into Teams.

  • Shawn Walsh commented  ·   ·  Flag as inappropriate

    This is sorely needed to make the best use of both of these applications our business depends on.

  • Julien commented  ·   ·  Flag as inappropriate

    indeed, very much needed to simplify integration & making the best of those 2 suite of apps (Zoho & Microsoft 365).

  • Anonymous commented  ·   ·  Flag as inappropriate

    Great idea. I currently have to use ringcentral for my clients, very clunky with teams

  • Craig commented  ·   ·  Flag as inappropriate

    This would help me get our team off RingCentral and Google Voice.

  • Alex commented  ·   ·  Flag as inappropriate

    Yeah I would love that too, we use Zoho CRM for lots of SMEs and we love Teams.

    We would love to get our calls initiated in Zoho CRM and other Zoho tools, coming out through Teams. That would be a perfect match!

    Please consider the development

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