Integrate Microsoft Teams VoIP with Zoho CRM PhoneBridge
We are using Zoho CRM and Zoho have require developpers of VoIP providers to fill in a form in order to come in contact with them so they can integrate directly in the CRM via PhoneBridge.
Here is the link to fill in the form:
https://www.zoho.com/phonebridge/
Can someone in Microsoft Teams VoIP team please contact Zoho in order to make the connection for this integration to work.
I would love to be able to initiate a call directly from our CRM with Teams and that a pop up window opens when I receive a call from a customer.
Thank you for considering,
Here is the thread in Zoho Community:
https://help.zoho.com/portal/en/community/topic/dialing-microsoft-teams-phone-service-via-zoho-crm

15 comments
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Peter Loeffler commented
This integration will be very helpful.
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stephen commented
Looking forward for this much needed integration to be implemented
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Alis Anitman commented
Much needed integration. I bet there would be tens, or even hundreds of thousands of customers migrating away from other VoIP systems into Teams.
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Alex B commented
I'm hoping this gets implemented soon!
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Shawn Walsh commented
This is sorely needed to make the best use of both of these applications our business depends on.
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Julien commented
indeed, very much needed to simplify integration & making the best of those 2 suite of apps (Zoho & Microsoft 365).
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Alan Fralick commented
This is desperately needed - please provide this integration.
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Michael M commented
Please develop this integration
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AMan commented
Please develop this integration - would be very helpful!
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Anonymous commented
Great idea. I currently have to use ringcentral for my clients, very clunky with teams
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NP commented
Please!!
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Craig commented
This would help me get our team off RingCentral and Google Voice.
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Anonymous commented
i second this... much needed.
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charly commented
hope it comes soon
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Alex commented
Yeah I would love that too, we use Zoho CRM for lots of SMEs and we love Teams.
We would love to get our calls initiated in Zoho CRM and other Zoho tools, coming out through Teams. That would be a perfect match!
Please consider the development