Add intermittent message to call queue hold music
It would be useful to be able to add an intermittent "your call is important to us". mp3 file to play after you have been on hold for 5 mins or so. I know you can currently do this with the custom hold music option but this requires creating hold music with the message baked in
This is actually something that would be extremely helpful for our environment right now due to the rapidly changing regulations and workflows impacted by those changes.