Visibility of parked calls to all members of a Call Queue
When a member of a Call Queue places a call in Park there should be visibility for all Call Queue members of the calls parked, the number to connect to each parked call and the duration that the call has been parked.
Jeremy Friesen
shared this idea
5 comments
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John B
commented
Agreed. This is a much needed feature.
To add to this; VOIP Teams Phones should have a way to recover Parked Calls more easily when a second call comes in. Calls that come in while you have a parked call hides the initial parked call number. If timing is poor, you may never see what number you parked someone on.
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Cody
commented
It's been 9 months, when is this issue going to be addressed? We're a small 8 user business and not having this feature is hindering our transition to Teams.
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Hacene
commented
This would be great to have! Our dispatch team is struggling to remember parked calls codes while handling so many incoming calls...
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GM
commented
I agree. It would be great to have a list of actively parked calls
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Grant
commented
Hi Microsoft please look at this, this is a much needed feature for our 800+ Teams users