PLEASE fix desktop app performance on macOS!! Constant high CPU usage and memory leaks!
I'm running Teams desktop app on macOS Catalina and the performance is TERRIBLE! If I get on a single 1-on-1 video call, the fan on my 2017 MacBook Pro starts spinning like crazy, CPU usage goes up to about 85%, and app begins to use over 1GB of RAM! To put it in perspective, I can get on a Zoom call with 10 other people, CPU usage is at less than 20%, and memory usage never passes 300MB
I've read on other forums to disable GPU acceleration in the settings, but that has only marginally helped.
Please fix your app!
Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.
The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.
CHRISTOPHER FINK commented
The app is getting worse, I have both machines, PC and MAC... Please remedy.
Microsoft Teams is TERRIBLE in general, then to have it take up over 100% CPU when trying to video call is just miserable. Company-wide license forces us to use it. Otherwise, MS would never touch a machine I use.
This problem is indeed annoying. With every update stuff seems to break regarding this issue. When using a webcam the cpu maxes out. Also virtual webcams do not work anymore. Using only incoming video works without problems.
Please give us a fix or at least an update on WHY this is happening. My guess is the problem is heavier on my retina macbook and may have something to do with the way macOS does scaling?
Please work on a fix for this !
It kills a fresh battery (150 cycles) on a MacBook Pro 15" 2015, 189$ to change it.
It drains the battery of a new MacBook Pro 16" 2020 ! High Fan and High Température.
Of course i disabled the checkbox of Use Discrete GPU nothing helped.
Teams shouldn't use ELECTRON at all, it's a waste of RAM and ask too much power to work.
MS Teams runs like an absolute dog on Mac OS!! Please fix it.
Please fix this. "Partially done" is a massive overstatement, Teams consumes 30% of my CPU and over 1GB of RAM idling. When I get on a call my CPU hits 100% and stays there, fans spin up to max speed and the app regularly freezes and crashes.
I did a fresh install of Big Sur on Monday and things were working ok for a few days. Now Teams meetings with multiple users and shared screens are killing my CPU (kernel task 550%, teams 250%) and GPU (RADEON PRO 555X at 100 processor usage) again. I only get the issue when I'm plugged into a 4K external monitor via my CalDigit TS3 Dock. It tends to improve for a period of time bit after I reboot.
It still brings my MacBook Pro with 16GB ram with an i7 to it's knees, be it during a call or out of one.. I don't know if you are aware of how damaging the abysmal performance of Teams on mac is productivity wise. I have to restart my computer constantly, can't share my screen properly during meetings in many, many cases, can't work on my designs while I'm in a call because nothing else works properly. The marginal fixes you seem to have made are not even noticeable. Not caring about these things will ultimately cost you clients.
Is there a target date you are intending to fix this issue?
Teams is absolutely killing my i7 Mac Mini as soon as I enter a video call. Zoom/FaceTime/etc. all work fine but Teams has a massive issue. The fan is almost never on, as soon as a Teams video call starts CPU goes crazy and the fan kicks in.
It genuinely might just be me, but it's getting worse.
During video calls my quad core i7 MBP with 16gb RAM becomes virtually unusable. For a bug that's been open since April, this is very disappointing.
I don't understand how it's acceptable for a company to be able to get away with making customers pay for software that completely cripples your computer when you try to use it to do what it's designed for! Very, very poor indeed.
Timothy Odell commented
What about WINDOWs client? That thing is performing very poorly on many machines in our environment (including mine)
Look at all the news of expanding teams to do other things and I think the answer is clear. Mac is such a small market that they don't care about teams running on it. They are more focused on adding new features and capabilities that will run on windows and expanding teams to larger markets. That is all very clear. Do the same thing that most mac users have been forced to do with macos and look for alternatives and work arounds to the issue and simply don't expect that it will be fixed. Their could be a reasonable market for a new interface to teams for mac users for instance. Rejoice in the fact that a new market is being exposed to be filled.
I looked on the Teams roadmap and improving performance and reducting memory usage are not on the list of items being planned or worked on.
Why the deception Microsoft?
Any joy? I've nothing to add which hasn't been added elsewhere. Microsoft needs to sort this.
Video performance of Teams in video calls is terrible, i.e. each time I move I look like I am being sucked into a digital black hole. Cannot be used for meetings/interviews/calls with business clients.
Disabling GPU has minimal changes. Pauzing OneDrive sync seems to help in creating less lag, but only some.
2017 MacBookPro with external 23" monitor.
Electron and video encoding seems to be the issue. There are other electron based meeting apps that have exactly the same problem with video and high CPU. Given the other thread in User Voice has been running for 2 years on this topic its unlikely to be fixed by the looks without completely changing the app or fixing the underlying issues.
Rade Martinović commented
It really feels that the choice of the UI technology is not right for app as Teams. I fear that total rewrite of the UI is in order.
However, screenshare and voice are stable and clear and nice.
Same here. Fan starting with usage of Team on a high spec MacBook Pro 16 with one of the most expensive graphic cards (Intel UHD Graphics 630 1536 MB). Mac OS activity monitors shows that Teams is at very high usage of CPU (8 core machine). Worse when system is connected to external Apple XDR display. This is annoying...
Still got this problem... Mac Pro 2017 13 inch... eats loads of CPU... fan goes mad... cant hear other people in Teams call...
Come on MS people, step up... this is a real problem... get one of your big brains there to breath some magic on it please
Interestingly it only got a big problem for me when I attached a 32inch HD monitor to Mac.... not an unreasonable thing to do....