PLEASE fix desktop app performance on macOS!! Constant high CPU usage and memory leaks!
I'm running Teams desktop app on macOS Catalina and the performance is TERRIBLE! If I get on a single 1-on-1 video call, the fan on my 2017 MacBook Pro starts spinning like crazy, CPU usage goes up to about 85%, and app begins to use over 1GB of RAM! To put it in perspective, I can get on a Zoom call with 10 other people, CPU usage is at less than 20%, and memory usage never passes 300MB
I've read on other forums to disable GPU acceleration in the settings, but that has only marginally helped.
Please fix your app!
John A
shared this idea
Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.
The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.
265 comments
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Chad
commented
Same problem here. After reading that Teams had the option to disable GPU, I was hoping my company could switch from Skype to Teams to prevent the crazy slow-down and fans spinning on my Mac. Unfortunately, even with that option disabled, I can clearly see a process appearing in Activity Monitor named "Microsoft Teams Helper (GPU)" whenever doing a video call. As one can then expect, the fans start going crazy. So that disable GPU option doesn't appear to actually do anything.
And just as others have said before, Zoom and Slack don't exhibit these problems when doing video calls, so this is clearly an issue with Teams, not my Mac hardware nor macOS.
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Tommiy
commented
Someone shared the link to the beta versions with electron upgrade in one of the other mac teams feedback forums on performance. I see little difference in regards to cpu usage resulting in fan noise but maybe your mileage will vary.
https://raw.githubusercontent.com/ItzLevvie/MicrosoftTeams-msinternal/master/defconfig
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theadz01
commented
The fans run like crazy on my mac whenever I am in a Teams meeting. The original message here was from May 2020, and I feel like the situation has gotten worse not better since then. Zoom and other video conferencing software works fine - so clearly a bug in Teams. This needs to be fixed ASAP, as my company insists we use Teams for meetings.
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Anonymous
commented
This is so bad, please fix the experience on MBPs
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Freshwuzhere
commented
This is absolutely unacceptable and like many of you I use Zoom with externals and it works perfectly. I guess Microsoft will get rid of the Macs in their "Blue Screen Castles" after all.
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Michael Hansen
commented
How many months has this been going on. I am on a MacBookPro laptop and using external monitor, as is 99% of MBP users during the pandemic. This problem seems to be getting worse and worse and it has been being "addressed" for nearly a year. When will this be "fully done" instead of "partially done"????
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Juan Pablo Vilchis Diaz Santana
commented
https://github.com/electron/electron/issues/26143
This may be the reason for slowness in all Electron apps on Mac Os Big Sur.
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Julian
commented
I'm sadly forced due to my Uni to work with Teams. Without charging my battery lasts less than 1:30h, what the **** microsoft??? I have an 2020 MBP how can this be? And btw I have just teams opened, NOTHING else which could drain battery.
It is 2021 please fix this NOW!
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Dan
commented
Just reading all these comments makes me realize a) I'm not alone (thanks all) and b) how completely unacceptable this performance is. Microsoft - get your act together! The world needs Teams to perform and it's just a massive disappointment.
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The Dude
commented
So, the common thread seems to be anyone using a mobile processor, particularly with an external monitor, has this overheating problem. That's particularly bad for me, as I use an Intel NUC i7 machine, which uses a mobile processor. But because it is a desktop form-factor, any display is an "external" display. At the moment, I am running a 4k and a FHD dual-monitor setup. Teams causes the unit to heat up so badly that it now shuts itself down to protect itself after 4 or 5 minutes of use.
Electron is pure garbage no matter what OS it is running on.
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soundararajan dhakshinamoorthy
commented
Connect a external 4K monitor and run teams. You are done. What helped me is close any chrome browser processes running, and disable external monitor.
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Tyler
commented
**Temporary Workaround --> USE BROWSER VERSION OF TEAMS ON MAC**
For anyone struggling with this problem. I just started using the browser version of teams and instantly noticed 40-50% reduction in fan speed on my MBP 16".
I was constantly working with 5000+ RPMs on both fans and now they hover around 3000 RPMs even with my external monitor plugged in and a fully active teams call. This fan speed is not very noticeable or distracting. The browser app is actually really good and has nearly all features of the native app (Screen sharing works, video is just as clear, recording, etc). -
Fritjof Andersson
commented
We are thousands and thousands of Teams users on macOS that are still waiting for this bug fix.
Please fix ASAP. -
Anonymous
commented
Please fix.
Switching between (guest) account and organization stalls Teams. need to force quit. Relogins needed with verification code via e-mail.Conf calls make the CPU go berzerk, MacBook is almost airborne with fans spinning at 100%.
Sometimes my MacBook has a kernel panic due to teams...Can't switch to other accounts while having conf calls.
I have 3 browser to manage my projects for different customers (Edge customer A, Safari Customer B, Chrome customer C.)
Otherwise bring back MSN Messenger as it was more stable and snappy ;)
It's really awful sorry.
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Garrett Reynolds
commented
I'll add to this thread. I just switched my company over to teams and we all work off of macs. More than half of the users say it's unusable as it locks up their computer. Please fix this. It was a lot of work to move over to the platform and now I feel like we have to move back as it's not usable in it's current form.
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Thomas Theel
commented
Only a few users complaining about. Most users just removed the app...
Its so slow, please work harder on it. -
Pål Smitt-Amundsen
commented
The fan noise is too loud, making it hard to actually hear what people are saying in the Teams session! It's also making my head tired from the noise.
Macbook Pro
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jon payne
commented
Still suffering massively with this issue. Like others have said - why can other chat apps do it and Teams can't? (I guess it's something to do with it being an Electron app... but really that's no excuse).
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Anonymous
commented
Its still a problem. please fix it. NO other apps for conferencing is having this problem
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Emma L
commented
Partially done is no good, we're a year into working and studying from home and the problem appears to be much worse with the latest update. Needs to be fixed. Not good enough when other VC options don't have this issue.