PLEASE fix desktop app performance on macOS!! Constant high CPU usage and memory leaks!
I'm running Teams desktop app on macOS Catalina and the performance is TERRIBLE! If I get on a single 1-on-1 video call, the fan on my 2017 MacBook Pro starts spinning like crazy, CPU usage goes up to about 85%, and app begins to use over 1GB of RAM! To put it in perspective, I can get on a Zoom call with 10 other people, CPU usage is at less than 20%, and memory usage never passes 300MB
I've read on other forums to disable GPU acceleration in the settings, but that has only marginally helped.
Please fix your app!
John A
shared this idea
Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.
The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.
282 comments
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Clément Lesné
commented
Issues are still here. On i7 MacBook Pro laptop, my CPU goes up to 30/60 percents.
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Anonymous
commented
Dear all, my whole team is experiencing high CPU usage and fan noise when doing Video calls with Teams.
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Duane Collings
commented
Almost unusable at this point! It crashes 3 times a day and when it's up it's slower than molasses still struggles. It runs my Mac CPU at max and sometimes has 4 or 5 helper files @ 500MB a piece running all at once. Why? This should not be a thing!!
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Josh
commented
Has anyone found any kind of solution? My macbook has 32 gigs of ram and Microsoft Teams is running like I'm on an old 386. It is the absolute worst!
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Anonymous
commented
Worse than ever this morning on Mac - nearly wedged my machine. Had to run my meeting in safari and ignore the bombardment of suggestions to use the desktop app.
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Stifler
commented
MS Teams is f***cking my MacBook! I did everything about the troubleshooting and had no success!
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Michelle
commented
I've had two different jobs and experienced this on two different machines now. I'm tired of having to mute myself or being muted because other people can hear my fans as this application doesn't work properly. It's unavoidable as many others have said this software is mandated in my organisation. Zoom works perfectly with many more partcipants.
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Pat
commented
This is a serious problem for Mac users. Embarrassing that MS haven't been able to fix it after over a year. Surely this ought to be the future of working, but other platforms are becoming more attractive.
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John
commented
I have been dealing with this issue for 1.5 years and things keep getting worse. I get maybe 1 hour of battery life using teams on a MBP 16" from 2020 which means I need to be on power for most meetings. The defeats the purpose of a laptop. For some reason the iPad Teams client works for hours and hours on battery. Are there any fixes planned since remote meetings will continue for a long time. One other note. Zoom does not suffer this same problem for me.
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Onur Tokgöz
commented
awful application. I wouldn't use it if my company didn't make it mandatory. I can't use my 4K screen because of you. thanks to the incompetent Teams team.
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Wade
commented
Microsoft Teams Helper (Renderer) - Memory usage: 4.65GB!! WHAT!? The app is simply minimized, just sitting there.
I'm using multi-monitor on a MacBook Pro. Users constantly complain of a "terrible audio connection". Same exact headset comes through loud and clear for the same users when used on my multi-monitor Windows laptop on Teams.
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Bryn Emans commented
Having exact same issue on top spec brand new in Feb 2021 Macbook Pro.
Extremely frustrating as almost my entire working day is spent on MS Teams.I don't want to sound like a conspiracy theorist but it's almost as if Microsoft are deliberately ensuring users have a poor experience on Non-Windows machines!!
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Catalin B.
commented
Still an issue on a high-end 2020 macbook pro
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Tobi
commented
I think everything has been written about this. Fix it!
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Matt Killick
commented
In addition to high CPU another issue we have is with Intel Macs on sending video at 480p. Macs running M1 chips send send at 720p. Performed test calls with Lenovo Thinkpads, Lenovo ThinkSmart units, iPhone / iPad .. all send video at 720p , 4 diff models of MBP only send at 480p! Anyone else seen this issue.
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Raymond W
commented
This remains to be an issue today; I have a 2020 MBA with 16GB of RAM hijgend Intel video controller and quadcore Intel i7 processor, running Teams with an external monitor just kills the CPU when attached to a external 4K monitor. both for the client as for running teams in browser. This should be resolved asap its killing collaboration and productivity with my team and customers and it's not just a bug, in a global pandemic, it's killing my business, We are a company that provides user adoption on MS365 but can't even work with it ourselves.
The workarounds proposed in the link above provided by Microsoft are just a tragic joke; they don't resolve the issue and on top of it basically means do not use video conferencing, do not collaborate in screensharing and do not use an external monitor (switch off incoming and outgoing video in Teams, quit all other apps; reduce resolution).
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Brian Scarborough
commented
I am continually getting complaints about Teams causing fans to come on for 2018 Macbook Air 1.6GHz Core i5 running latest version of Teams for Mac v. 1.4.00.16567 under fully patched MacOS Catalina 10.5.7. Because I happened to have a spare M1 Apple silicon Macbook Air, I swapped one of these Intel machines. This is completely unacceptable that I would have to swap an almost latest generation Intel processor for a brand new architecture. Given all the Teams updates released through the past year and a half, it is unacceptable that this situation continues. As so many have said before, Microsoft, fix this, now.
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Tim
commented
Teams is making it impossible for me to collaborate - during calls my mac is so slow it's unusable.
Why is it using 140% CPU on my i7 Mac? Do Microsoft even know what they're doing?
I've cleared MS Teams cache and blah blah blah - I think it needs fixing.
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Asterion
commented
Microsoft are such an incompetent bunch of idiots. Skype has gone downhill since they bought it. They have a habit of never fixing issues, but just inserting more and more complex work-arounds. To the point where we are today — Skype on the Mac takes over 130% CPU just to open!
Luckily for Microsoft, the software development industry has created a unique paradigm the differs to all other development organisations: the products they sell don't ever actually have to work. They are legally allowed to release bug-filled rubbish (as Microsoft regularly do) and simply claim they are working on "bug-fixes" and "patches" for ever. And thus, a properly functioning product never has to be made. Cue huge profits and bonuses all round!
If any industry, did this, they would be sued to kingdom come. Imagine a car manufacturer who sold cars which had a small bug with the doors — in that sometimes they didn't open. Imagine if that car manufacturer said "It's fine. We're working on a fix in the next 12 months. In the meantime, just climb in through the trunk — problem solved!"
In a just universe with a fair market, Microsoft would have been drummed out of business years ago. Instead, most of the big software producers — Microsoft; Adobe; etc. — have created a warped reality where expecting to get a properly designed, built and functioning product for your money is seen as unrealistic.
A sad state of affairs. -
Richard Collette
commented
Today I am completely unable to participate in screen sharing calls, even with the monitor resolution dumbed down.