PLEASE fix desktop app performance on macOS!! Constant high CPU usage and memory leaks!
I'm running Teams desktop app on macOS Catalina and the performance is TERRIBLE! If I get on a single 1-on-1 video call, the fan on my 2017 MacBook Pro starts spinning like crazy, CPU usage goes up to about 85%, and app begins to use over 1GB of RAM! To put it in perspective, I can get on a Zoom call with 10 other people, CPU usage is at less than 20%, and memory usage never passes 300MB
I've read on other forums to disable GPU acceleration in the settings, but that has only marginally helped.
Please fix your app!
John A
shared this idea
Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.
The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.
294 comments
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David Clarke commented
It's becoming a joke, 3D rendering is less overhead than a Teams conference. I'm also in the habit of restarting the app 3-5 times a day. I'm considering binning Teams for my organisation over this issue. Its truely appalling
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Nick
commented
On a different thread (https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36387562-poor-performance-on-macos) it has been pointed out that running Teams in Chrome (which is easy to do) avoids all of the issues of running the Teams app for video calls. The difference is night and day, which makes it obvious just how stupid the current situation is.
Just think about the number of people running Teams working from home right now and the amount of carbon that is being wasted running our computers hard and hot.
Please Microsoft - this issue has been known for at least 2 years. Surely you can prioritise this now. At least provide a comment.
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Matthew Porter
commented
Still not fixed. OMG, this needs to be done with the ramp-up of WFH and MAC's being very central to home computing
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Andrew Robinson
commented
I can say this is not fixed at all. I have hundreds of Macs at various ages and OS. They all seem to have major issues when in a Teams call. Fans kick in, and makes the Mac unusable. Leave the call and then its better.
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Hao commented
Still experiencing this issue with latest version of Teams on MacOS, 2018 Macbook Pro 16" i7 6 core, 16GB RAM, Radeon 560x discrete GPU. Connected to 4K external monitor, teams lags and unresponsive when window is placed on external monitor.
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Alexander Nonikov
commented
Terrible performance, just terrible. Latest MacBook Pro, discrete GPU, and single Teams call loads it up to maximum on pathetic resolutions like 800x400.
Is it so hard to code video client properly ?
Why Zoom has no issues like that whatsoever ? -
Ishan Rajpurohit
commented
Unable to use my camera on Mac Air Teams Desktop for more than 20 mins, it takes my macair temp 100C+ hope you guys get a quick fix for it.
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Leon Kolchinsky
commented
Really awful performance that renders my laptop unusable.
MacOS Catalina
MacBook Air 1.6 GHz Dual-Core Intel Core i5
Memory: 8GBMicrosoft - you never disappoint in your consistency by creating a sh*tty product every single time.
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Calin
commented
My 2017 13-inch dual-core MacBook Pro is completely unusable in calls with video feeds. Everything is frozen and I can barely reply to Teams messages. This should not be an issue as the computer is plenty powerful for everything else I throw at it.
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Florian Leitner
commented
Running Teams with video calls continues to make my 2015 MBP (16GB RAM, dual core) completely unusable for any other task, especially screen sharing.
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Mick
commented
If they cared, they would have fixed it by now. This is typical of a comp[any that USES its clients. We should be the Users. Time to look to other solutions and STOP recommending O365. The Hype around it is insane when you look at what the true cost is for clients.
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Jason_wheat
commented
Yeah completely not helpful MS..
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Amaverickan
commented
Microsoft probably does this intentionally to push Apple competitors and its own other software.
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Clément Lesné
commented
Issues are still here. On i7 MacBook Pro laptop, my CPU goes up to 30/60 percents.
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Anonymous
commented
Dear all, my whole team is experiencing high CPU usage and fan noise when doing Video calls with Teams.
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Duane Collings
commented
Almost unusable at this point! It crashes 3 times a day and when it's up it's slower than molasses still struggles. It runs my Mac CPU at max and sometimes has 4 or 5 helper files @ 500MB a piece running all at once. Why? This should not be a thing!!
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Josh
commented
Has anyone found any kind of solution? My macbook has 32 gigs of ram and Microsoft Teams is running like I'm on an old 386. It is the absolute worst!
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Anonymous
commented
Worse than ever this morning on Mac - nearly wedged my machine. Had to run my meeting in safari and ignore the bombardment of suggestions to use the desktop app.
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Stifler
commented
MS Teams is f***cking my MacBook! I did everything about the troubleshooting and had no success!
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Michelle
commented
I've had two different jobs and experienced this on two different machines now. I'm tired of having to mute myself or being muted because other people can hear my fans as this application doesn't work properly. It's unavoidable as many others have said this software is mandated in my organisation. Zoom works perfectly with many more partcipants.