PLEASE fix desktop app performance on macOS!! Constant high CPU usage and memory leaks!
I'm running Teams desktop app on macOS Catalina and the performance is TERRIBLE! If I get on a single 1-on-1 video call, the fan on my 2017 MacBook Pro starts spinning like crazy, CPU usage goes up to about 85%, and app begins to use over 1GB of RAM! To put it in perspective, I can get on a Zoom call with 10 other people, CPU usage is at less than 20%, and memory usage never passes 300MB
I've read on other forums to disable GPU acceleration in the settings, but that has only marginally helped.
Please fix your app!
John A
shared this idea
Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.
The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.
268 comments
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Matt Killick
commented
In addition to high CPU another issue we have is with Intel Macs on sending video at 480p. Macs running M1 chips send send at 720p. Performed test calls with Lenovo Thinkpads, Lenovo ThinkSmart units, iPhone / iPad .. all send video at 720p , 4 diff models of MBP only send at 480p! Anyone else seen this issue.
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Raymond W
commented
This remains to be an issue today; I have a 2020 MBA with 16GB of RAM hijgend Intel video controller and quadcore Intel i7 processor, running Teams with an external monitor just kills the CPU when attached to a external 4K monitor. both for the client as for running teams in browser. This should be resolved asap its killing collaboration and productivity with my team and customers and it's not just a bug, in a global pandemic, it's killing my business, We are a company that provides user adoption on MS365 but can't even work with it ourselves.
The workarounds proposed in the link above provided by Microsoft are just a tragic joke; they don't resolve the issue and on top of it basically means do not use video conferencing, do not collaborate in screensharing and do not use an external monitor (switch off incoming and outgoing video in Teams, quit all other apps; reduce resolution).
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Brian Scarborough
commented
I am continually getting complaints about Teams causing fans to come on for 2018 Macbook Air 1.6GHz Core i5 running latest version of Teams for Mac v. 1.4.00.16567 under fully patched MacOS Catalina 10.5.7. Because I happened to have a spare M1 Apple silicon Macbook Air, I swapped one of these Intel machines. This is completely unacceptable that I would have to swap an almost latest generation Intel processor for a brand new architecture. Given all the Teams updates released through the past year and a half, it is unacceptable that this situation continues. As so many have said before, Microsoft, fix this, now.
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Tim
commented
Teams is making it impossible for me to collaborate - during calls my mac is so slow it's unusable.
Why is it using 140% CPU on my i7 Mac? Do Microsoft even know what they're doing?
I've cleared MS Teams cache and blah blah blah - I think it needs fixing.
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Asterion
commented
Microsoft are such an incompetent bunch of idiots. Skype has gone downhill since they bought it. They have a habit of never fixing issues, but just inserting more and more complex work-arounds. To the point where we are today — Skype on the Mac takes over 130% CPU just to open!
Luckily for Microsoft, the software development industry has created a unique paradigm the differs to all other development organisations: the products they sell don't ever actually have to work. They are legally allowed to release bug-filled rubbish (as Microsoft regularly do) and simply claim they are working on "bug-fixes" and "patches" for ever. And thus, a properly functioning product never has to be made. Cue huge profits and bonuses all round!
If any industry, did this, they would be sued to kingdom come. Imagine a car manufacturer who sold cars which had a small bug with the doors — in that sometimes they didn't open. Imagine if that car manufacturer said "It's fine. We're working on a fix in the next 12 months. In the meantime, just climb in through the trunk — problem solved!"
In a just universe with a fair market, Microsoft would have been drummed out of business years ago. Instead, most of the big software producers — Microsoft; Adobe; etc. — have created a warped reality where expecting to get a properly designed, built and functioning product for your money is seen as unrealistic.
A sad state of affairs. -
Richard Collette
commented
Today I am completely unable to participate in screen sharing calls, even with the monitor resolution dumbed down.
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Anonymous
commented
Teams on Mac is just terrible. It's nearly unusable on my 2017 MacBook Pro in video calls!
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Jesper
commented
This issue is making Teams unusable, please get this fixed. running 2 external monitors. I agree that this has become much worse in 2021 (macOS Big Sur, MacBook 16" 2020 Intel) using Teams 1.14.
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B
commented
Seems to be related to external monitors. If they're plugged in my Teams runs terribly, when removed it improves considerably.
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Vitali
commented
MS teams performance is ridiculously bad.Since last year it became way worse, so I'm not sure how they're 'fixing' it, seems like a pure sabotage of mac.
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Ivan
commented
This is just nothing short of a disgrace for a company with the clout of Microsoft. Of all videoconferencing apps Teams is hands down the worst in terms of being a total performance hog. What is even more amazing is that the issue has been lingering on for well over a year now with no tangible improvement...
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Insidelinkers
commented
Hi
I'm running on MacBook Pro (Retina, 15 pouces, mi-2015)
OS Mojave
16 Go 1600 MHz DDR3
2,5 GHz Intel Core i7Teams is really bad. It's nearly impossible to launch and share a PDF or a Keynote / PowerPoint.
I subscribe to team but impossible to use on a mac ! -
Grephiti
commented
Why has this not been fixed? Every. Single. Day. My. Machine. Struggles. If I'm running a teams call and try to check my Outlook or try to share my screen, beach ball, beach ball, beach ball. I have full fibre into my house, but the worst connectivity to meetings of everybody on the call. Why Microsoft, why? It's infuriating, and a lack of communication is infuriating too.
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Anonymous
commented
This is really annoying after such a long time. Definitely a reason to get rid of MS office products and go back to the office for face to face meetings. Guess it is related to the technology/framework used to develop MS Teams…
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Max
commented
This is honestly a disgrace for a company the size of Microsoft. One of your most important products has ridiculous performance for over a year. Please move away from electron apps if you can't get them to work.
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Anonymous
commented
This is still happening, I have an 16" i9 2020 macbook pro and when incoming video is enabled the kernel task takes more than 800% of the cpu (some times even more) and the computer starts to freeze, disabling incoming video makes the cpu to go down again but very slowly, this doesn't happen with the web app. Please fix this issue.
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Steph
commented
I have been having the same problem with Teams and Big Sur on a Mac Pro 15". I am using two external monitors. Looking at Activity Monitor, it was clear that memory and CPU were getting slammed every time I ran Teams - up from 9% to 90%. In particular, the kernel_task was sucking up huge amounts of both - my laptop was literally overheating to the point where I had to get an additional cooler (and close everything but Teams) just to be able to attend a meeting.
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Florentin
commented
Very bad performance of MS teams on MacOs 11.4 on Macbook Pro 2019, i9. It helps a bit (kernel_task's CPU drops from 990% to 50-90%) if I disable the hardware acceleration and turn off the camera. I use an external monitor and an external webcam (Logitech c920s).
MS TEAMS on Mac needs to be fixed ASAP otherwise is unusable.
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Anonymous
commented
Same issue persisting on Windows almost a year later... Laptop is a beast so definitely not a machine issue.
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Benoit
commented
It could be à problem with Mac but I works on Windows and I have the same problem...
CpU usage is huge and qualité poor. Please offer an option to reinstall skype !.