Add Give / Take Control in VDI Sessions
We have used SfB for years now, and a typical Support call follows this progression: (1) User contacts us via IM; if discussion doesn't help, (2) User can Screen Share right there on the spot; if a "visual", and more chat doesn't help, (3) we can Request Control (or User can "give" it), and we can then take over the VDI desktop and, in most cases, fix the issue. It's a very SMOOTH, very clean workflow that just WORKS. NOTE: Not having to be on a CALL for this workflow lets us Multi-task even as we're helping this one User... In short, Give / Take Control in VDI Sessions is absolutely critical for our IT Support and Engineering groups; we have hundreds and hundreds of Users around the world using VDI desktops, and we must be able to support them in this fashion.
Ryan Sicard commented
This is insanely crazy that this is not available yet screen sharing is. this is a deal breaker for skype to teams transition.
This is a requirement for our migration from Skype for Business to Teams.
Hello, it´s the same for us. At the moment it is a critical state since some functions are not available in Teams for VDI