RealWear: Unable to Share Screen and continue sharing while using other applications
When using Microsoft Teams for RealWear application on the RealWear HMT-1 and HMT-1Z1 wearables, there is no option to share the screen with the remote support people in a meeting. This is required to help with the support situation, and is required to continue sharing the screen while navigating through other application outside of teams, so remote support can be given on the use of the other applications or to see the data being presented in the other applications (e.g. we have a Thermal Camera application that also runs and will need remote support with this when using Microsoft Teams). Accidentally posted as Anonymous, please contact me through ofigroup.com.au tenancy for further information if required.
It is absolutely essential to have this function in order guide the service technician by seeing what he/she sees as well as to present e.g. a manual at the same time.
Christian Effert (RealWear) commented
A customer's comment:
Show camera from HMT and display screen sharing from another person, so it is possible to explain and at the same time see how the operator is performing the action. This seems to be achievable easily if HMT camera is considered as a normal participant webcam.
Paul Wakeman commented
The Thermal Camera example above is going to be an essential need for some of our clients as well, too bad i can't vote for this one a few thousand times!
Split Screen option would also be really great, particularly for the wearable devices where you can’t use the “Swipe” gestures to activate the native split screen functions available in the Android operating system. This would enable the remote supporter to continue supporting the field worker / first responder with their application issues, while also seeing what else is going on in real time.