Integrate or Add Quick Assist for Remote Assistance in Teams
Integrate or Add Quick Assist for Remote Assistance in Teams
For IT Support/Help Desk, SysAdmin working end-users, the ability to escalate from chat and desktop sharing to a full remote session with UAC access requires switching to an external application (leaving Teams and generally relaying the remote session ID/password to the user.
The integration of Windows 10 Quick Assist or ability to add as an App would make the support workflow more seamless when supporting Windows based clients.
14
votes
Armand Salmon
shared this idea
2 comments
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Jim L
commented
This would be an excellent integration for IT personnel.
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Ayan Mullick
commented
The red pointer could be very helpful so one could direct the user without taking control of the mouse.