Fix the secondary ringer to actually work as set. I want ring on speakers, not headphones.
Please fix the secondary ringer to actually work as set. I want ring on speakers, not headphones. Alex says this feature is completed and released to public, but it doesn't work in Teams Version 1.3.00.3564 (32 bit) updated 03/23/20 running on Windows 7 Pro ESU.
I need to be able to have headphone output as system default audio device, and internal laptop PC speakers as primary comms device AND secondary ringer. Both Speaker and Secondary Ringer are set to "Speaker - Speakers / Headphones (Realtek Audio)". However, the secondary ringer settings are not being respected, and it ONLY rings on Headphone output. Ringer works OK in Skype for Business on the same PC, but this issue is a deal-breaker for using Teams instead.
John Kenna commented
Have we got any more info on when this problem will be fixed?
My setup is a headset that I do not like to wear except when on a call or in a meeting, and an amplified speaker system output on the speaker jack. I need that to ring because I am not always at the desk watching the screen or wearing my headset.
It worked up until recently, although every now and then I would have to remind it how I wanted it to work.
Now it does not work at all. My audio devices allow the headset or speakers, but the secondary ringer dropdown will not show speakers, only the headset. The speaker option is completely gone.
It is driving me nuts because I miss calls. I have messed with advanced sound settings and nothing works.
I wish MS would fix this and stop making changes that mess with my settings. I need set it and forget it because I'm too busy to keep researching fixes to changes I didn't request!
Hi Guys. Had the same issue. The workarounds mentioned below didn't work - as my settings were already setup like this - by default. What did work for me through was the Sound settings in Windows i.e. Start Menu - Settings - System - Sound - Advanced - App Volume and Device Preferences. There I noticed that MS Teams had the 'Headset' selected - which is why the secondary ringer settings were not working. Setting it to Default (i.e. PC Mic/Speaker) made the Teams ringer setting to start working as expected.
Thanks Mick C. for the workaround!
In my view the ringer setting should be separate from the notifications audio and banner, but for now it works for me to disable the banners.
Thank you Justin!! Your solution worked like a charm and was exactly what I needed!
it is interesting that so many of us (i.e. my USB sound bar) have the issue when our system gets a mic/headset plugged in so internal (Realtek) sound is disabled out with exception of jacked headset & the USB sound bar becomes secondary. Other interesting note I find is the other common complaint that it just "forgets" the settings completely, happens to me as well.
Anders Berndtsson commented
Since I added a USB sound card it stopped working. All incoming notifications is going to the headset regardless of settings and combinations. When I do a outgoing call the speakers sounds correct.
Annemieke Lemaire commented
Same problem: set the secondary ring to laptop, but ringtone and notification sounds still only coming through on the headset. And that only when it's switched on, because unlike our regular voip system, the (Plantronics) headset is not automatically switching on as soon as Teams emits a ringtone.
Solution of Jason Brooks below - adjusting the Windows sound settings > app specific > and set output for both Teams instances to Laptop speaker works.
Although the incoming sound of a Teams call is then correctly routed via the headset, rather annoying the dialing tone when dialing out is coming over the LT speakers i/o the headset. That doesn't make sense! This is established technology with a multitude of examples of how to do it right. Wake up, Microsoft!
1. Set your secondary ringer to your PC speakers.
2. Toggle your playback device in Windows system tray back to PC speakers after you've connected your headset.
Headset and speakers should both audible alert and Teams should switch to the headset or whatever device you've selected for speaker/microphone in Teams.
Mick C commented
My team were pulling our hair out with this - but using some pointers from this thread, and a fair bit of testing ourselves, we've got a solution. NB: it shouldn't be this difficult to work out Microsoft!
Go to Settings - Notifications
> Toggle ON 'Play sound for notifications'
> Select 'Custom' under 'Teams and channels' and set the notification level you want for each according to the below;
--> 'Banner and feed' = Audible notification tone (and shown in feed)
--> 'Only show in feed' = NO audible notification tone (only shown in feed - i.e. pop up in the App panel on the left of screen)
--> 'Off' = No notifications at all - but the activity will still appear in each channel/chat as per normal
Go to Settings - Devices
> Set 'Secondary ringer' as desired
For me it rings only if the setting under Notifications: "Play sound for notifications" is activated.
But this settings enables sounds for chat messages too.
Maybe it's possible to split this setting into two:
- Sound for chat messages
- Sounds for (incoming) calls
The secondary ringer works for me for the dial tone if I call somebody else.
But the secondary ringer doesn't work for incoming calls or notifications.
Mine lets me set it but it only stays for that days session. Once I log out and log back in its gone. Even if I ran the App as administrator.
Things were working fine for me until I added a high quality standalone USB microphone into the mix. Now my ringer defaults to my microphone monitor line/channel--even when I don't have headphones plugged in.
The audio device setup shows custom with my USB speakers for both primary and secondary, and even with this configuration I am missing calls. I tried multiple combinations for setup, including making the secondary ringer my microphone, but no setup results in the ringer working for anything except through my microphone monitor channel.
I would like this fixed so I won't miss any more calls.
I am an IT tech and I struggled for months on a ticket with a user thinking that the problem was following them between systems. Turns out, SOMETIMES Teams will offer you a "Custom Setup" option in the Devices settings and at other times it won't show up. IF YOU HAVE THIS OPTION and want the secondary ringer to work, MAKE SURE you set the audio setup to Custom and not "PC Speakers and Microphone" or any of the other options.
Ian Walles commented
Having a similar issue, Teams doesn't forget the setting, the secondary ringer is not working as configured.
My setup: Bluetooth headset, USB speaker, audio speakers.
It doesn't matter what I set the Teams secondary speaker to, it will always use the system default. What I want is for the USB pseaker to be the seconday speaker for Teams, my audio speakers (which are often off) as my system deafult and my bluetooth headset for calls/VC.
In Teams I have set the secondary ringer to the USB speaker, but Teams rings via the system default (audio speakers). If I set the USB speaker to system default (without changing Teams settings), Teams will ring via the USB speaker.
My experience is as though Teams is ignoring the option set for secondary ringer and using the system default.
Derek Bradshaw commented
When I change location and thus headset I notice that secondary ringer returns to NONE. Aaarrrggghhhh
Deffo needs looking at.
Same here... Set the secondary ringer to my USB Speakers, and I'm missing calls and chats at rates that shouldn't even be possible.
Teams forgets the secondary ringer setting every other day and goes back to "None".
I have to reselect the internal laptop speakers several times per week.
At least, since this is a common problem all across our company, nobody cares anymore when colleagues do not answer teams calls 🤷♂️
still missing calls and chats. Visual notifications expiring, and now also silent calls... it's frunstrating