Fix the secondary ringer to actually work as set. I want ring on speakers, not headphones.
Please fix the secondary ringer to actually work as set. I want ring on speakers, not headphones. Alex says this feature is completed and released to public, but it doesn't work in Teams Version 1.3.00.3564 (32 bit) updated 03/23/20 running on Windows 7 Pro ESU.
I need to be able to have headphone output as system default audio device, and internal laptop PC speakers as primary comms device AND secondary ringer. Both Speaker and Secondary Ringer are set to "Speaker - Speakers / Headphones (Realtek Audio)". However, the secondary ringer settings are not being respected, and it ONLY rings on Headphone output. Ringer works OK in Skype for Business on the same PC, but this issue is a deal-breaker for using Teams instead.
rich
shared this idea
22 comments
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Anonymous
commented
please fix it asap, we are missing the calls everyday
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lauren
commented
Yes! I keep missing calling and it's so frustrating!
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Anonymous
commented
Same issue
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Anonymous
commented
I am on "1.3.00.21759" but my secondary ringer doesn't work. Did also re-install it many times, but the headset doesn't ring. I can accept the call and hear it. When Someone call me, it just doesn't work
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Mentat30
commented
I am on TEams Version 1.3.00.19173 (64bit) and the secondary ringer does not work at all.
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Anonymous
commented
Every day lately I have to go into my settings in Teams and re-select the external speakers I want to "ring" on the secondary ringer when I am contacted on Teams. I don't want to wear my headset the entire day so having Teams alert me to new messages and incoming calls on my external device allows me that flexibility. I have missed several calls and messages recently due to this issue. If I'm not wearing my headset, I can't hear the alert. I have missed several calls and messages in Teams recently due to this issue before I realized this was resetting daily. It's bad for business that it seems I am not responding to messages or answering calls.
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Anonymous
commented
I have to keep resetting the secondary ringer. Teams seems to "forget" every couple of days.
Windows 10(64 bit)
Microsoft Teams Version 1.3.00.19173 (64-bit). It was last updated on 7/24/20.
Lenovo ThinkPad P52S -
Jason Brooks
commented
I had the same issue where I wouldn't hear calls ringing unless I was wearing the headset.
The solution is to right click the volume control in system tray, open sound settings and choose advanced. There will be two entries for Teams, each with an output (top) and input(below).
Set the first Team entry (top dropdown) to device speakers and second Teams entry (top dropdown) to device speakers as well.
Then set your secondary ringer in Teams to device speakers.
Teams now rings on my laptop speakers but audio is routed throug hthe headset..
Nice 👍
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Anonymous
commented
This is causing an issue for us too on Microsoft Teams Version 1.3.00.19173 (32 bit). They unplug their headset then so they can hear then phone if away from the desk which is a hassle.
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Anonymous
commented
Issue is different depending on which user profile is logged in. User A logged into the client workstation can experience the problem when User B will not. It could be a stuck setting hidden in the registry or user profile (local or roaming appdata?) but it's not clear.
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Tom
commented
Secondary ringer does not sound on current teams version. So I miss many calls.
It used to work back in, oh, about April this year.
NB a 'ringer' would logically not give sound on an outgoing call (my device isn't ringing...) and similarly, it's not a speaker, it's a ringer, so calls would not be heard on the secondary device. That's exactly as it should be.
But not ringing...that's a fundamentally broken feature. -
Phil
commented
Secondary ringer does not recognise my PC internal speakers and I do not know how to configure or add it?
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Anonymous
commented
Same here, Secondary ringer set to speakers won't work.
It used to work with skype.
This issue is open since 2018 ! -
Anonymous
commented
It would be nice if the secondary ringer was used for chat notifications as well.
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Ian
commented
Secondary ringer only works for me when making an outgoing call... If i call someone i hear it via speakers and headset, yet if someone calls me only rings via headset. Not ideal. I have the app on my mobile and set to a high volume to prevent missing calls...
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Rob
commented
Same here, most of the time the secondary ringer doesn't work as set in the application. At some point it did work, but it seems broken again. Version 1.3.00.13565 (64 bit).
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Simon
commented
v 1.3.00.13565 also - same issues with secondary ringer. Missing calls as have to use headphones in the office and set secondary ringer for speakers to alert me to incoming calls, especially from work colleagues still home working!
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Anonymous
commented
Secondary ringer used to work, but with a recent update it no longer rings on speakers, just the headset.
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Ross
commented
Totally agree. This is about as basic as it gets, I don't sit in my office with my headphones on, I need the ringer to go through the speakers then when I answer to transfer to my headphones!
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Morris
commented
We have Microsoft Teams Version 1.3.00.13565 (64-bit) and the secondary ringer does not work with our Jabra Speaker devices if the primary audio device is set as headset.
