Improve reply to channel and reply to thread usability
People accidentally reply to channel when they should be replying to a thread. This makes the channel a mess. Improve the usability aspect of this making it more intuitive to reply to the thread one is reading right now!
Philip Cleckler commented
G. Hauser commented
As more people are using Teams because of Remote Work requirements, we're seeing more irritation from users on this. Minor UI change would solve a lot of annoyance. (Annoyance means people leaving Teams to chat elsewhere, not good.)
Dan M commented
Owners of Teams should be able to move an incorrectly-posted reply (when someone posts as a new conversation instead of a reply) into a thread. This is one of the biggest user issues with Teams. Some people just constantly do this wrong and it drives the rest of the people in the team crazy.
Possibly a duplicate of this issue, if I've understood it correctly: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33128179-open-a-thread-replying-too-confusing
I'm not exactly sure how or why yet, but a lot of people in our organisation (myself included) hit the Reply link to reply to a thread, but somehow by the time enter is pressed and the reply is posted, it has become a new thread on the channel instead. I suspect we're getting distracted from the UI at a key point, but it is before we start typing which is odd because there isn't a lot of time between clicking "Reply" and typing.
Also possible: Teams has a slight "scrolling" issue at times where content is hidden at the bottom, overlapped by the "Start a new conversation" box. I'm wondering if we hit Reply then the UI to enter the reply text appears off the bottom of the viewable results and isn't scrolled into view, then the only visible text box is the box that creates a new thread, so we subconsciously use that without realising. No concrete evidence yet, but it would explain why so many people do it.
David Ivey commented
How about just making the new conversation field another color, like white or gray. problem solve, although I think I'd also add a bar between the two areas as well.
Mohammad Khan commented
Restricting members only to reply is not an option for us. Re-positioning of the new conversation button [as suggested by Anonymous] is more appealing to me. Or, add another prompt (are you sure if you want to create a conversation, or did you meant to reply?).
I think this could be fixed with a new permission setting that allows owners to post to a channel but members can only reply not post a new thread.
Totally! A big problem is that the channel and chat screens look very similar, but in a chat the bottom text input field replies whereas in the channel it starts a new topic. It would be much easier if the text input field functionality was consistent across screens, or even if a conversation had an input of its own open for replies, rather than having to click the small 'Reply' first. Like the idea of new topic being at the top too though.
Michael Todd commented
^ Same - there's always a handful of people who start a new thread instead of replying to the existing one; and larger threads means more people replying out of the thread. This is almost a given at this point, and I'm guilty of doing it as well.
Screenshot of problem area attached.
I'd suggest moving the new conversation option to the top of the page and leave reply at the bottom... it doesnt make sense having them both at the bottom.
It also the opposite design to every other UI for this kind of platform.