Retain Caller ID Information in Call History
When a call comes in there is caller ID information, but the history does not retain this information. Can the caller ID information be retained?
Amelia
shared this idea
19 comments
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Andrew Herbert
commented
For our userbase we have both teams client on mobile iOS/Android app deployed they also have access to windows desktop like most organizations. Naturally differences between the two will be picked up, then seen as a "problem" please please acknowledge this issue and put on roadmap.
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Elias
commented
This is a basic requirement for any telephony system. Surely. (Airplane)
There's 30 days in the call quality log but without other participants' names.
I have an outstanding call right now from a Solicitor wishing to add this info to his notes but we can't give him what he needs. -
Mohanned Khodor
commented
Funny thing the mobile phone app showes the number in the history but the desktop app doesnt. go figure
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Hein Tonny Køien
commented
Yes please fix this issue, basic requirement.
We have developed a SBC integration with a catalog service in Norway (1881.no) where we add the name in SIP From header. The mobile client do most things right, the name shows up in: Call Alert, Active Call, Feed and History. The desktop Windows 10 App only shows the name during Call Alert. The name in SIP From header is not showing up in Active Call, Feed or History.
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Helmut
commented
It needs to be on the desktop client.
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Evan
commented
yes and it needs to show in the app as well as the desktop software. it is so inconsistent
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Matt Scott
commented
It needs to be on the desktop client.
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Phillip Lyle
commented
If you look in your mobile history, it is there - just not on desktop.
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Matt Scott
commented
This is an important feature to have.
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Ron Tanner
commented
Yes, paramount that history remembers the caller ID Name information that displays when the phone is ringing.
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Anonymous
commented
Please retain caller id in the history.
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Mike Kristal
commented
Seems like this should have been a basic feature from the start...
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Mike Smith
commented
Please add this feature
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Jeff Gillis
commented
Agree, this feature seems like a no-brainer..,
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Claudia Price
commented
Why wouldn't you input the caller ID, then if they already have a contact for them, override it with that... it's pretty standard for a phone system really... and show both the phone number and caller ID in the history.
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Dyntek Consultant
commented
Since this is done on most handset devices, this doesn't seem like a huge effort yet it just 'makes sense' to adopt and my customer has requested it from us.
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Anonymous
commented
greatly needed and seems basic to have
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Bill
commented
This works on the Yeahlink IP Phones and iOS Devices now. When do you plan on updating the Teams Windows 10 Client to support Caller ID Name History?
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Dave
commented
I had a request for this earlier today - would love to see this.
