Automatically block incoming calls when you are already in a call or meeting
Please create a setting a user has the ability to change that automatically blocks incoming calls or allows the user to even forward all calls to someone else when already in a call/meeting if applicable. It is very distracting to have my phone ringing while I'm in a call.
Michelle
shared this idea
68 comments
-
Wendy Martin
commented
YES....to all of the comments!!!! I mean how can you even market this product with a straight face? I am SO annoyed by the constant ringing when I am on another call, but I am more embarrassed for MS, who has not addressed the issue yet. A really good reason to find another provider, as my coworkers hate it as well. Get it together Microsoft and get on the same "Team"!
-
Andrew Overfield
commented
The most annoying noise in the world is the bin-men's reversing beeper at 7am on a Monday morning.... The second most annoying noise is the sound of an incoming call when I'm already in a call/meeting. Sort it out Microsoft! Mindful the response is use /dnd but some important calls are unscheduled which you don't always think about having to update your online status 26 times per day...
-
Anonymous
commented
Our organization has moved to Teams for voice, so when someone calls my office line, it rings in Teams. Often, when I am in a Teams meeting, when someone calls me on my office line, the call is ringing while I am in the meeting. Why cannot Teams send the call to voicemail when I am in a meeting. It is very distracting! It would be great to have a scenario where Teams would give the caller a voice prompt saying "John Doe is in a meeting" and then forward the call to voicemail. Please implement this Microsoft!
-
Craig H
commented
Couldn't agree more!
-
Anonymous
commented
Please also see this request to create a specific presence indicator. Currently people have to hover over a user's name to see if the red dot means In a Meeting, In a Call, or just Busy, but no one checks first and just calls. It would be nice to have a visual difference. It also asks that being in a call default to a Do Not Disturb status, which might go in tandem with this request, since that will also block being bombarded by IMs during a call.
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/42777398-create-specific-presence-indicator-for-being-on-th#comments -
Anonymous
commented
I know that there is an administrative option to set for ALL users (busy on Busy), but end users want to have control over this setting themselves. Please implement this feature.
-
Anonymous
commented
We need a user setting, that when activated, will automatically send a call to VM when we are in a call, in a meeting, focusing, busy or away. It is very distracting to have calls coming in when in a meeting or in another call.
-
Jacob K
commented
Please create this setting. This is a nightmare for are end users when they are in calls.
-
SuperAdmin
commented
You can force Teams to use whatever the user's Unanswered Call rule is (typically, go to voicemail) by using PowerShell. Review this:
https://erwinbierens.com/microsoft-teams-busy-on-busy-unanswered-setting/
Enable Busy on Busy in Teams Admin first, then run the command from PowerShell.
We tested and it worked like a charm. Now, I got a couple of complaints from users who still wanted to be able to see the incoming call, so they didn't like that it went straight to voicemail while they were on another call, but at the moment, this is the lesser of two evils. -
KPeake
commented
I do not want my callers to hear a busy signal, I simply want the call to go to my VM if I am already on the line. The other thing that I really hate is that I have to turn the volume way up so that I can hear the person I am speaking with through my computer speakers but that then is also the same volume level that the incoming call is ringing at. Same goes for meetings. I am in a meeting presenting and all of the sudden my phone starts ringing really loud. This is a basic phone line functionality that I can't understand how MS could let slip through the cracks. Didn't their own team test this system before rolling it out?
-
Alan
commented
Someone already mentioned this, though you can ask your IT Admins to enable "Busy on Busy" in the settings. It's off by default. This will allow them to specify behaviour when receiving a call when you're already in one such as sending a busy tone.
https://docs.microsoft.com/en-us/MicrosoftTeams/teams-calling-policy
I'm currently doing the same as had the same issue today. Thankfully wasn't presenting
-
Ray Bishop
commented
Is there an update on this? We are about to roll out teams voice and this is terrible.
-
Anonymous
commented
Our project to migrate to Teams Phone will likely go down in flames if this is not announced next week. Our users will not (and shouldn’t have to) tolerate calls ringing in their ear when they’re in another call or meeting. C’mon, Microsoft!
-
Anonymous
commented
Question: does BusyOnBusy only affect inbound calls when you are "in a call", or also if you are set to Busy status?
-
Brett Walters
commented
Agree with so many other comments - why would this *not* be default behavior? Or at the very least a simple option to enable/disable.
-
Aaron
commented
We recently switched from Skype FB to Teams and I cannot stand these calls interrupting my meetings or other calls if I forget to set do not disturb. Microsoft please fix this ASAP. I cannot believe this is not standard. Skype handled this well. I'm appalled that this seems like a basic feature that you would put in and people have been asking for this for years. Busy on busy is a joke for a business and is basic home phone stuff. Please allow users to send calls straight to voicemail when busy.
-
Anonymous
commented
How is this not the standard? If I'm in a meeting I do not expect, nor want to take any calls.
-
James Smith
commented
If you are already in a meeting calls should good to VM. Also the call should not ring on other devices running MS Teams (Cell Phone, Desktop).
-
Linda
commented
Please block incoming calls when already busy on a call or in a meeting and allow system voice to say 'user is currently busy on a call/meeting please try again later' or allow for more than one voice message to be recorded so that Teams users can allocate different voice message like when busy on a call or busy in a meeting or will not be availaibe for 5 days etc. because it is disturbing to receive calls whilst I am busy in a business meeting. Please make this available for all OS and Mobile OS. Thank you.
-
Anonymous
commented
It is very annoying if you held a presentation and the incoming call dirctly disturb the meeting and concentration is gone.
Please insert a function asap to avoid the interuption during meeting or call!!!