Shared Voicemail - add to Redirect options on Call Queues
Recently Microsoft added Shared Voicemail to the Auto Attendants, which is AMAZING, however, would be nice to also have this for Call Queues on the redirection option. Not all Call Queues have a Auto Attendant in front of them.
steffen nye commented
The Redirect to Voicemail only allows you to search for the O365 group, although it also works with a standard distribution list. It would be helpful to redirect to any mailbox, but especially a shared mailbox. This is fairly common, at least in our SfB on-prem environment.
We need this. In our scenario, we have an office and they want an auto attendant which for option 1 goes to a group of people (call queue, hunt group) and on that group we want to have a shared voicemail between all those people.
Does that make sense?
CC Adeyemo commented
I opened a case with MS on this because the documentation says it is available and I did see there are parameters for them in PowerShell but none of it works. This was the response from the engineer:
In this case, there will be correction in the document or there will be feature add on to the call queue in future. But as of the current scenario of COVID-19 there are few other priorities for the Teams application so I cna not provide you any ETA and it will take while.
So close and yet so far......
Graham Skelton commented
This needs to be a thing, though judging from the lack of responses it probably won't be any time soon :(