DTMF support to IVR in conference
Using Teams, I can dial any number and conference. This is good feature. But when I conference to any IVR, dtmf keys pressed through teams does not transfer to IVR. I tried this to different IVRs, same result.
Francis Duffy commented
I concur that this is a significant issue to adoption. We have staff that are excited to migrate to Teams voice from our Cisco on-prem solution now that we have a large remote workforce. This issue will be very frustrating to some of our users and will definitely take the shine off what would have otherwise been a very positive solution.
Upvoted. This is really frustrating when trying to deal with IVRs.
Alan Greenwood commented
The workaround in Skype for Business is to put the first call on hold, generate a second call, go through the Auto Attendant/IVR on the second call, speak to the person and then merge the two calls. No call merging and no DTMF option makes adding a 3rd party to an ongoing call impossible. This is a huge barrier to adoption for us.