Bug: Inconsistency in being able to add users to Private Channels via Web/Desktop Clients
Referred from Tech Community: https://techcommunity.microsoft.com/t5/microsoft-teams/can-t-add-members-to-private-channels/m-p/1088400#M42918
Issue is inconsistency when adding users to private channels via the web and desktop clients. Sometime users can and sometimes users can't. Workarounds to this solution include adding them on mobile (both IoS/Android) and completely removing member from the Team and re-adding them
I run Learning & Development for a large firm and am attempting to utilize Teams for op unit communications. Of course, I am one of the users that is completely unable to search for users or add them to channels, rendering me completely ineffective in my role. Using the app to manually add 1300 users to various channels is an outrageous workaround suggestion.
Florian Hein commented
So what currently works for us is creating the guest in AAD, then add him as a guest member to the team (Teams client works fine) and only after the guest user has been added to the team itself can he be added as a guest user to a private channel. The searchbox will accept username.
Is it by design that a guest user has to be a member of the team first before he can be added to a private channel? I thought guests could directly and only be added to a private channel.
However, the issue we´re also facing is that guests cannot be removed from the team any more, neither through desktop app nor mobile. Removing them from AAD also does not help, same with clearing Teams cache.
Could not add another owner of the same Team to a private channel within the same Team. It wouldn't search the name, it wouldn't accept the email address, nothing. Windows desktop Teams app must have a bug. I tried on mobile (android), and was able to easily add them to the private channel. Please fix desktop app!
Mari Kostiainen commented
Any news regarding this? Nothing seems to work or help with this!!
Sai Venkatesh commented
Please let us know once its fixed.
Please help! I am co-owner of two separate MS Teams private channels and cannot consistently add my colleagues as "members" - all have the same company email identifier @company. I can use Teams to chat with them all, so I know Team can "see them" -- but some of them I can add to my private channel and some I cannot. I get the error message "We didn't find any matches". Also cannot add from Mobile App. Yikes! Please help!!
HARITHA SAMA commented
This has been an issue for us too.
Escalations happened at the senior level. The workaround is not a one-time fix so has to be (re)taught to everyone who experiences this.
Martin Rolfe commented
We see this issue all the time and it's driving people crazy! Looks like it's a bug that's been in the product for over a year now - PLEASE FIX!
I have similar issue, I can add members to the General channel, however, I am unable to add to the private channel. I tried the drop and re-add user but it's not working. Our office does not use the mobile app. Any other tips to make adding to private channel work?
Landon Luesing commented
We have a customer experiencing this issue right now with adding two high-level employees to private channels within their Teams groups. The users are licensed, and work for chat, etc. They can also participate in public channels within the Teams. Asked them to do the mobile workaround to see if that works for them, but I can see how this would be very frustrating and worth having fixed.
This bug is that only users added to an MS Team after a private channel is created may be added to
a private channel. Are we supposed to drop and re-add users whenever a new private channel is created?
I and two of my Team owners ran into this problem. The team in question is configured to have all of our users be a member.
Using the Teams desktop client myself and two other Team owners were not able to see the user listed as a team member nor to add them to the channel. The user in question was already a member of other private channels within the team.
We were able to add the user to the private channel using the Teams admin center.
jerry ober commented
still seeing issue
I can't add members via desktop app, browser, OR mobile app.
Michèle Richard commented
The fix to do it via the mobile app works but this problem should be fixed. Very annoying.
I can't add a member to a private channel. How can I fix it?
We've experienced this problem as well, and for us the EXACT conditions where we cannot add a user are when that user has been previously disabled and then re-enabled.
We have a leave of absence process and policy, so when the user is gone they have their account disabled but no group memberships removed. We sync using AD Connect so as soon as they return their account is enabled again but they are no longer able to be found for adding to private channels, assigning tasks via planner, etc.
Using the mobile apps works, or else our Teams admins can add them from the Admin Panel.
Just ran into this. The workaround in the original bug report worked.
Was going to report my version on mac but "About Microsoft Teams" doesn't do anything.
This problem exists since at least Jan 2019. In our case neither the mobile app solution works.
Every time I try to add a person in a private channel I Pray for it to happen :P
We are paying in order to be able to make our life easier, not harder!
This is very urgent for Holiday support this 2020 season. With everyone working remotely, we need a way to add guests to our support group in private channels so that we can segregate external guests to their own channel (not public).