Offer a native Windows on ARM (ARM64) version.
It'd be great if Teams had an ARM64 native client for Windows on ARM. I just got a Surface Pro X and while Teams works fine as a 32bit x86 app in emulation, I have no doubt it'd really shine as a native ARM64 app.
Added all the updates, regularly checking but again last week a poor experience on this Application only.....everything else is OK.....MS you have to fix the issue either way.
Leigh Henderson commented
I know that the Surface Pro X is a niche device, but this is a bit frustrating, and it sends a really bad signal about Windows on ARM - if Microsoft's flagship application, which even has a native Linux client, isn't supported on WoA... does that mean that WoA isn't really a serious avenue in Microsoft's eyes? ARM has the possibility to completely change the mobile landscape, and other vendors - namely Apple - are apparently all over it. What's the plan, Microsoft? Are you serious about ARM and Teams?
ps, am happy to dogfood anytime
Would really love to see this happen! While there are not many votes for this in user voice, my arguments for Teams team to do this are:
1. Microsoft are doing something quite special with the Surface Pro X, which I am proud to support. But ultimately the success of that endeavour is completely dependent upon software support for arm64. Teams is a fundamental experience on Windows, yet it is not currently supporting Surface Pro X in positive way (see below).
2. The 32bit teams running on Surface Pro X is very unstable. This should not be ignored. I have yet to experience a single day where either Teams has not crashed or my meetings are not abruptly ended. It's not quite there, but almost at the point where I would consider changing my hardware or software. Teams is fundamental to my working day, and I need a reliable experience.
To all the wonderful people working on Teams; please prioritise native support for arm64 and embrace Microsoft's new journey on arm.
Rich Manship commented
Is this actually that difficult to do? Surely a Native ARM version should be easy enough to compile. It can't be less stable than the one we all trying to run.
Teams is so so laggy on SurfaceProX and really needs a 64bit ARM app. Teams crashes 3-4 times a day and is so sluggish compared to even running on a SurfaceGo.
Its been 6 months and see no updates from MSFT
I am still having major issues with this and my device is now becoming unusable due to 4-5 crashes per day in the middle of important Teams calls. I have all the latest Quality, Driver and Definition updates I can throw at it.....
It still seems to just randomly crash/disappear on me once per call. I do think it is because of emulation as the only other applications I've seen this kind of behavior are also 32bit emulated apps. Given the current situation I'm surprised there is no ARM64 version yet. At this point I wouldn't be surprised if everything is back to normal before we get one :/
With the latest firmware, I haven't seen Teams crash anymore. That's a great improvement already! However due to the emulation layer it still feels slower and more sluggish than e.g. the native version on x64. Hope Microsoft will release a native ARM64 version soon.
Yes please and soon thanks ;-)
With new firmware, it's still crashing. Less frequent though. Needs fix asap.
Ethem Azun commented
It's not working "fine" as an emulated 32bit app. It crashes constantly.
MS Just released the firmware updates today. https://support.microsoft.com/en-us/help/4526368/surface-pro-x-update-history
Teams is stable for at least 3 hours this morning.
According to Microsoft's advertising, the Surface Pro X works with Teams. https://www.microsoft.com/en-nz/p/surface-pro-x/8vdnrp2m6hhc?activetab=processor
False advertising methinks?
Really poor experience looking to upgrade all users to SP X to find basic apps like Teams, Vis Studio not supported or extremely glitchy. Why release a product with such poor compatibility?
Meher Muhammad Zeeshan commented
Even on the fastest emulation, it looks dumb on Surface pro X. Please make its ARM64 native app. I am so much struggling to keep up with this app. As my school uses it on daily basis. It's an alarming situation for me. Please take some emergency steps to make it happen.
I am wondering how this app doesn't have ARM64 version, whole world has changed within days from the past few months, but Microsoft hasn't taken any effort to release Teams app's native ARM version, which is needed way way way more than ever.....
It's the time to do it NOW.
Crash of this app is its favorite feature on ARM. To say the least. Its alarming situation, when it does within my meetings, lectures, and exams.
As my 32 bit teams constantly crashes, I am hopeful an ARM version works better.
This would be essential to save battery life and avoid daily Teams crashes I currently have on my surface pro x. Very disturbing this way.
Came into work this morning with this in my inbox:
This is a known issue and is due to ARM driver issue. There is no crash in Teams which is actionable under teams Desktop team. We are waiting on 2 fixes, 1 already shipped to insiders by the Windows team together with Qualcomm.
The ETA would be End of June, due to cvoid-19 some projects has been delayed and we apologize for the inconvenience caused.
Thank you for choosing Microsoft Partners Network.
Just had an update from Microsoft. There were driver issues around the ARM SOC device drivers(GPU, mic, audio, cam, etc) as well as memory management issues.
These issues have (Apparently) been addressed so the BSOD/GSODs should stop. I personally have seen less crashing. Also, memory usage has anecdotally gone down from 2GB+ to <600MB
at least on my HP envy X2 (Snapdragon 835 soc).
I've been told the senior engineers are still working with Qualcomm to sort the compilation for Aarch64 (ARM64) and have asked that the tech update the ticket when this has been done.
I know this isn't the news we wanted, but at least MS is doing something about this.