Teams usage report shouldn't include 'active' users with 0 interactions in chat, 1:1 and channel messages
We're an EDU tenant and we're seeing more 'active users' in the Teams Admin centre report than we have enabled users. When I checked, we have 100s of students listed with zero activity in all three categories. Whilst our students are licenced for Teams, it hasn't been enabled at the tenant level. I emailed a sample set of students to ask if they used Teams and their replies were 1) it's preloaded on my device, I don't use it, I just closing it down 2) I clicked on it out of curiosity and it came up with an error.
IMO, neither of these actions should considered as being an active user.
I hope you can upvote this. I raised ticket 17861612 with Microsoft Premier support and they suggested raising a Uservoice.
Looks like this Aug/Sept rollout will fix it :)
Updates to Teams usage reports in the Microsoft 365 Admin Center and the Teams Admin Center
Published On : 31 July 2020
Usage reports in the Microsoft 365 Center and Teams Admin Center will be updated to align with one another and ensure they are consistent with how Teams “active user” is already defined in Microsoft’s financial reporting and public disclosures. In those disclosures, we define “Daily Active User” as the maximum daily users performing an intentional action in the last 28-day period across the desktop client, mobile client and web client. Examples of an intentional action includes starting a chat, placing a call, sharing a file, editing a document within teams, participating in a meeting, and others. We strip out passive actions like auto boot, minimizing a screen, or closing the app. We also de-duplicate all actions across a single user ID.