JBL Headset not compatible with MS Teams
After searching the internet for 2 days, I have realized that my newly purchased JBL headset is not compatible with MS Teams. Do I have to check this compatibility before I buy any accessories to my laptop? It does not make any sense.
I have the same problem with JBL LIVE650BTNC. I can connect to my laptop and after starting a teams meeting suddenly the connection is interrupted. Sometimes it works for 10 minutes, sometimes for just 1 minute. Hope that this problem gets fixed asap.
Same issue with JBL Tune 220TWS. Seriously Teams? You shouldn't choose which may work especially during though global time, when lockdown makes us work remotely... Think about bunch of Teachers who need to work with students by Teams and they can't use the devices they already have, and can't afford any newer or the onces you approved. For matter of global Microsoft image - please fix it.
Same problem with Tune 500.
Works with my smartphone but not with my computer.
I have to disable the ahndset in windows and i can hear from the JBL and speak from the computer mic. Not really helping...
Pradeep Kumar commented
Go to settings->devices in teams and then do the settings as below.
Speaker - headphones(JBL TUNE 500BT Stereo)
Microphone - (your PC Mic).
This works well, but only downside is you need to be close to PC while you speak.
I have the same problem with my Tune750BTNC. Computerized voice when using Teams and Skype. JBL needs to fix!
Huge let down. no fix as far as I have searched (some of them worked for 10 mins) . Now its just another useless piece of electronics lying waste. Not sure who to thank, JBL or MS ?
I am facing the same issue with JBL 600BTNC.
headset is not compatible with teams and getting all distorted and robotic voice, though it does work well with MS teams on android.
When connected with my windows 10 system it shows the audio quality as tape recorder type 16 bit 16000 Hz.
I had the same issue as reported, and have overcome it. See me response in this forum, with steps on how to resolve the issue: https://answers.microsoft.com/en-us/msteams/forum/all/jbl-tune500bt-headphones-with-microsoft-teams/f52e06da-d21f-4e33-aaaa-3d08f8d12dba?page=2
I have the exact same problem with my brand new JBL Tune 500BT. I can listen to music (Youtube, Spotify, etc.) in my PC, but it doesn't work with the MS Teams Desktop app.
The workaround I found was to install the MS Teams app on my iPhone, connect the headphone to the phone and use MS Teams through it. It seems to work just fine.
That's so sad. Same issue here. But contrary than some persons, in my side it works fine during more or less 15 minutes and only after that the sound change to become a robot voice... So each 15 minutes I have to leave the meeting and come back... unbearable situation
I'm trying this solution now. Keep in touch : https://efficiency365.com/2020/06/20/troubleshooting-bluetooth-headsets-on-windows/
Please MS makes an effort and find a solution !
Same problem with JBL T115BT.
The headset works perfectly for any other use or application.
I really hope this gets a solution soon
Andre Moraes commented
Bastante desapontado em ter comprado o fone JBL TUNE600BTNC principalmente pela sua qualidade e ele simplesmente não funcionar como HEADSET no TEAMs.
Há expectativa que este problema seja corrigido?
same here with JBL T460BT headset hearing robot sound with teams app, Very disappointing..while connecting teams from browser the sound is proper, that is how i'm managing
OMG, its really surprising to know a blue tooth device wont support certain applications!!!
Ramesh T R commented
JBL T460BT did not work with MS Teams. Really disappointing...
I have this problem with JBL TUNE 500BT too...
JBL didnt pay to microsoft and now we cant use our headsets on windows.
We should leave this OS and make something brand new.
Same here, perfect sound on JBL TUNE115BT but calling via Teams leaves me with a robotic sound... Did not know I had to check compatibility with my laptop. The solution to use the microphone of the laptop is not useful as the purpose of cable-free was the possibility to get away from the laptop in a call.
the problem seems to be growing bigger.
exactly the same problem for me - the headphones work great in any other application except TEAMS.
The child uses a laptop, so it was possible to configure the JBL 500Bt only as headphones, and the microphone was used from a laptop.
Unfortunately, this is not a satisfactory solution, at least not what I would expect from Microsoft.
Jani H commented
Same issue, JBL Tune 500BT and audio on Teams has really bad distortion (robotic sound) and it's impossible to understand what people are saying. How on the earth this can happen with JBL, which should be well-known, appreciated, brand? And no fix available, even this has been known issue for months.