I want to be able to chat with an external member without having to add the person to a team before chatting directly
I cannot start a new chat with an external member until I add the person to a team and after that I can start a direct chat with the person.
In short, cannot start a new chat with an external member directly.
Paul Zoulin commented
Agreed. The lack of this feature necessitates having a separate conferencing app for this use case.
Dan M commented
It is likely a configuration issue, either in your tenant or theirs.
- Validate all DNS records are properly configured
- Ensure both organizations are on Teams and validate which upgrade mode the users are in.
- Ensure that external access is enabled in both tenants and that there are not any domain restrictions.