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Microsoft 365 Business Voice needs fax

Fax communication doesn't appear to be part of the Microsoft 365 Business Voice plan currently. At least it appears you can't send nor receive a fax in Teams. This would be something to add that meets the requirement of companies that use faxing capabilities.

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Lowell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Despite what the all-knowing technology gurus at Microsoft think, fax is far from dead. The lack of fax capability in this product is a deal breaker for many orgs.

  • Dan Aronson commented  ·   ·  Flag as inappropriate

    Hi. Fax expert here. I worked with MS back when they were first getting into the UC space. Fax was removed after OC3 and MS has no plans to add it back. The good news is that every fax server on the market has an O365 integration. I'm happy to answer any questions on the subject.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Absolutely need it in Microsoft Business Voice! Without it I may need to implement Ring Central at our medium size business instead of Microsoft Business Voice.

  • Peter Hanley commented  ·   ·  Flag as inappropriate

    Other phone system option like Jive (Logmein) have it included. It would make your phone system product even more compelling, especially to healthcare folks using Fax for HIPPA compliance if you include it in the Business Voice license.

  • Brian Shoemaker commented  ·   ·  Flag as inappropriate

    Looking at leaving the Microsoft Teams Voice, because of this issue of not having fax ability Ring Central includes it and several other features for the same price.

  • david blum commented  ·   ·  Flag as inappropriate

    well we would still need to deal with customer who still use faxes ! and they are legion (Trading, Finance, Real Estate, Stores) ... i cannot approach those prospect with direct routing as a replacement solution especially in Europe were the offers for internet fax are very very rarer

  • Trevor commented  ·   ·  Flag as inappropriate

    I dont think this will be on Microsoft radar, SBC's and other 3rd party services already integrate with 365 for faxes etc..

  • Claudia Price commented  ·   ·  Flag as inappropriate

    Some businesses still require us to use Fax services, especially government agencies, hotels and insurance companies. Ring Central has this capability built right in. I would think this would be a natural option especially since email is also built right into the Office 365 platform, it should be easy to add.

  • Eric ebert commented  ·   ·  Flag as inappropriate

    Yes we need faxing. Without fax this would be a downgrade from our current voip phone system. Please add this feature!

  • Eric Niemiec commented  ·   ·  Flag as inappropriate

    All teams numbers that are purchased should have fax capabilities. There is no reason why i should have to buy a separate service for this when any fax to my number should be emailed to my inbox.

    Also, According to a Twilio carrier lookup on this number, my purchased teams number is marked as a mobile number - if that is the case, then it should be SMS & MMS capable as well. Please consider this feature as well.

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