Unmute headset microphone using physical mute button during Teams Meetings (fails 66% of the time)
Microsoft partially released hardware mute control to Teams ~ August of 2018, but since then I have experienced MORE issues vs less with call control. Here's the scenario:
Inside a Teams conference or call, press the hardware mute button on the headset. Teams matches this with a software mute as well 100% of the time.
Try to unmute the call from the hardware button on the headset, and I find that Teams only software-unmutes ~30% of the time.
Microsoft reference a handful of models with known issues, but I suggest that many, many more models suffer these problems, such as the ones we've tested:
- Plantronics Voyager UC w/BT600 dongle
- Plantronics Voyager 5200 w/BT600 dongle
- Jabra Evolve 65 w/ JabraLink 370
- Jabra Evolve 75 w/ JabraLink 370
This is a direct companion/follow-up to the article below, which I feel was closed prematurely:
There may always be issues with HW mute synchronization in Teams. The headsets I've used all have strong mute indicators (visual or audible), and work great by themselves. Provide users a way to disable the Teams HW mute integration as a method to bypass this issue.
Juergen Geiss commented
Hardware mute works great on Cisco Jabber for years. With Teams I have only problems. It does not recognize my Jabra Headset with the hardware mute although Jabra direct tells me it is Teams ready.
Please make hardware mute available!
Started happening with my Jabra Puck 710 as soon as the MS Teams meeting pop-out window experience was introduced to MS Teams. Any resolution?
Same with Jabra Evolve 40 MS with JabraLink. It worked consistently for about two weeks, but since the beginning of September 2020 it has stopped working.
Doug Wang commented
Same issue with Jabra Elite 75t with bluetooth (no USB BT). Either fix this or provide option to disable the feature MS!
Same issue with Plantronics C3225T
Ed Wiles commented
Same with Jabra Evolve 20 MS via USB. I just downloaded the Jabra Direct management software and upgraded the firmware from 3.0.0 to 4.1.0, but problem still exists.
Same with Jabra 510 connected via USB. Used to work flawlessly.
Seems to directly be a Teams issue. The lights and buttons work great with both Zoom and Google.
Same issue with on-prem teams hosting. Jabra Evolve 65 UC headset.
Jabra Evolve 65 - it tells me I'm on mute when I hold volume down for 2 seconds but I'm definitely NOT muted on Teams. That's an even bigger problem than unmute not working :)
Yep lots of users in my organisation now flagging this issue with their Jabra2 Evolve 65. Keep in mind this is a headset designed specially for use with Teams!
Ben Dyer commented
Same as most here.. Jabra 710 now does not sync physical and teams mute as well as hang up / call buttons. Seems to have popped up when teams split the meetings into their own window
Yep. My Jabra 710 now has problems too. The button used to work to mute and unmute, but last week or so, mute works but unmute never works. I hear of others having issues too. There is definitely an increase in folk saying "sorry I was on mute". Pretty frustrating
Jabra 370 with Evolve 75, it doesn't work for two weeks due to Teams and/or Jabra updates not anymore. Still works with Skype for Biz.
Disappointed. Please help this feature work again! Thank you very much!
Erick Jensen commented
Used to work for me, but lately (last week or so) it's been flaky.
Plantronics Voyager Focus UC, Microsoft
Test Name Please Ignore commented
Same here. Jabra 710. The button used to work to mute and unmute most of the time but as of the latest update, mute mostly works but unmute never works.
Andreas Thumfart commented
Broken since the last update, worked 2 weeks ago.
Jabra Evolve2 65 with Jabra Link 380
Mute synch no longer works for me (worked perfectly before summer). Logitech Zone Wireless...
Using Jabra Evolve 75e w/ JabraLink 370
I have two Teams profiles, one for work and one for university.
When logged on with my university profile, the headset mute and unmute work perfectly.
When logged on with my work profile, only the headset mute works and I cannot unmute using the headset button. I can only unmute by clicking on the microphone icon in Teams.
Could it be something to do with the organisation admin settings with Teams??
It used to work great with Jabra Evolve 75 w/ JabraLink 370 but with one of the recent updates it got broken. I get a voice in my headset saying that I have unmuted myself but nothing changes on the MS Teams side. I have to manually go an unmute myself.
To make things crazier, the mute portion does work. When I mute myself on the headset, MS Teams mutes me automatically.
Same issue with the Plantronics Blackwire C435-M