Unmute headset microphone using physical mute button during Teams Meetings (fails 66% of the time)
Microsoft partially released hardware mute control to Teams ~ August of 2018, but since then I have experienced MORE issues vs less with call control. Here's the scenario:
Inside a Teams conference or call, press the hardware mute button on the headset. Teams matches this with a software mute as well 100% of the time.
Try to unmute the call from the hardware button on the headset, and I find that Teams only software-unmutes ~30% of the time.
Microsoft reference a handful of models with known issues, but I suggest that many, many more models suffer these problems, such as the ones we've tested:
- Plantronics Voyager UC w/BT600 dongle
- Plantronics Voyager 5200 w/BT600 dongle
- Jabra Evolve 65 w/ JabraLink 370
- Jabra Evolve 75 w/ JabraLink 370
This is a direct companion/follow-up to the article below, which I feel was closed prematurely:
There may always be issues with HW mute synchronization in Teams. The headsets I've used all have strong mute indicators (visual or audible), and work great by themselves. Provide users a way to disable the Teams HW mute integration as a method to bypass this issue.