Allowing customize Music on Hold for individual user
We find that only the call queue allows for customizing music on hold in the Teams admin center now. We are looking forward to seeing this feature is available for an individual user in the near future.
Microsoft please add this.
Andrew Herbert commented
We really need custom MoH this is vital for our business, not just for promotional purposes but to provide essential details on companies public health policies particularly with COV-19.
Marco Kalt commented
This is really important for the customers. Even the old telco system from the stone time can manage different customized MoH.
We need to add a customized music on hold and appears that this feature is not available.. This is very critical for our adoption of MS Voice. Cant believe that this feature is not available. I am sure many companies would be looking for this feature. Please advise on how soon we can expect this feature.
Great to be able to set custom hold music on queues, but then when the caller is placed on hold by the agent, its MS own music! - its a brand killer. Please allow custom on hold music outside of queues.
We are working with big international company and they are going to migrate all their telephony to teams. One of the requirements customize Music on Hold.,
Users working in different departments or have special messages they need to have played to keep caller interested when On Hold
Matt Edlhuber commented
I am working with a banking organization migrating from Cisco UC to Teams. They use custom hold music for advertising. Let's see this added please.