Play a music on hold after a call agent answered in a call queue
When a call agent accepts the call and holds it, no music is played and it is really quiet during the hold. I would like the call queue feature to play a music on hold.
kozo honda commented
This is getting urgent please hurry as we have competition
Nathan Magyar commented
This still doesn't work. I've assigned on-hold music to a call queue as per our customers request only to find that this on-hold music only applies whilst you are dialing the queue. If an attendant answers the call and puts you on hold, you are met with the default on-hold music.
Lewis Kelly commented
This still doesn't work, there is hold music when a call is waiting to be answered in the queue but when a call is answered and then put on hold it just plays the generic hold music.
Manoj K commented
Is this about playing a music when a call is on hold ? If so, this is a duplicate request which Microsoft have addressed many months ago I believe. - Perhaps this will help - -https://manojviduranga.wordpress.com/2020/02/11/silence-when-microsoft-teams-queue-call-put-on-hold/
Yasuyuki Tsuchiya commented
Such kind of fundamental feature is must to replace existing phone system.
I just received a complaint about this yesterday. Why would there be no hold music for call-queue calls placed on hold?