Presence based routing not available
I have had this discussion with Microsoft Support and they have confirmed that this is currently not available. At the moment we have a call queue that is set to Attendant Routing so it calls everyone in the group when a call comes in to the office. Currently this means whenever the phone rings, each persons Desktop Phone (Polycom VX410/411), Desktop PC and Mobile phone rings.
We were recently swapped across to Teams in the backend and took the opportunity to move away from Slack and bring everything into the one tool. That part of it is great, however there is no way to stop receiving calls on the mobile.
This means if someone is off sick, away or finished for the day, they still get the calls on their device. As you could imagine this erodes confidence in the solution when there is no way to stop this behavior.
If a user sets their presence to Away the mobile should not call. Alternatively if the notification settings on iOS and Android could be changed to stop the ringing on a mobile device that would work also.
I really cant believe that this software was pushed out without this feature??