Allow Team owners to drag broken conversation threads back to the main conversation.
We often get broken threads by people replying too quickly to a conversation and using the 'Start new conversation' as opposed to 'reply'. This really kills the threaded conversation, and leads to multiple conversations occurring and out of order. Team owners, or perhaps a 'channel' admin role, should be able to drag the broken threads back to the main conversation in order to rebuild the conversation. Having to tell people to 'use reply' is insulting. This is also true when an email comes into the channel that is about a conversation, but creates its own thread.
Should add this clarification: Allow the user that created the new thread to fix their mistake and drag it to the correct thread. Any replies to this disjointed thread would shift to a reply to the correct thread maintaining original timestamps. (Though if message threading were allowed to nest a level or two deeper it would be a non issue at this stage) Currently if they fix it on their own they have to delete it and write a new message and any replies to that disjointed thread would be lost.
This is still very much needed, even if the UI is improved. And disappointing to see that the original request had traction but was declined: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16930585-drag-chat-messages-to-merge-them-into-one-reply-th?page=6&per_page=20
Very very useful to bring threads, that are derailed due to the poor Reply UI, back together.
That would be really good
I think the text box should actually just default to reply because most likely that's what you're doing. You should have to click a separate button to actually start a new thread. So really the current implementation should be reversed.
David S. commented
This would be really helpful.
Oleg B. commented
Even if we get better visuals on distinguishing new conversations from replies this will remain an important feature. There will always be some users that will mess the Posts up and we need be able to fix those messes easily.
I would also add to be able to pop out replies into a new conversation in case new discussions come up in the replies, I guess the outcoming conversation should be linked to the original conversation then.
Peter Hughes commented
This would be a great enhancement!
Cal Armstrong commented
Please make this possible!
Yes, 'start a new conversation' is familiar when coming from normal chats - it gets used too often. Do more to make people realize when they should be 'replying'. Or give us a way to fix broken threads.