Make a call on behalf of a Call Queue
A call queue agent should be able to make a call on behalf of the call queue they are a member of. The calling line ID should be shown as the number associated with the Call Queue and not the agent's personal number.
Similar functionality existed in Lync and Skype for Business - https://support.office.com/en-us/article/answer-and-make-calls-for-a-response-group-in-lync-2010-d9182de9-32f6-492d-90cd-9bd0c0a390b2#makeacall
Andrew Gordon
shared this idea
8 comments
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Peter Altheimer
commented
It's important to have this as a core feature in Teams (as it was in S4B) urgently. Dealing with Caller-IDs is'n sufficient. Please let us know about the planning on this feature.
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Fanuel Dewever
commented
Musthave op korte termijn!
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M.M.
commented
I agree totally!
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Feng Li
commented
Hi, i agree with my colleagues here. It has to be implemented asap.
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M.G.
commented
Hello, it would be really great, if you got it implemented that in a timely manner. thx a lot and many Greetings.
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Mike Göres
commented
an important function for teams in a hotline!
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Derek Nathan
commented
This is a must have, the sooner the better.
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Martin D.
commented
If MS Teams really want to pretend to be the MS SFB replacement, this feature has to be part of it ASAP. We have a multi-lingual multi-region call center in EMEA and this feature is a minimum requirement for us to migrate from SFB to Teams.