forwarding to virtual user agent (auto attendant or call queue)
User should be able to set a forwarding to a virtual user (auto attendant / call queue) in the desktop client. Currently these virtual users cannot be found (or entered) in Settings/Calls/Call answering rules in the desktop client.
In the mobile clients (both Android and iOS) the virtual users can however be found and used to forward calls to.
Functionality is required as many organizations, like ours, like calls to be always answered even if the user is not able to or does not timely answer a call, instead of using voicemail.
Markus Greiner commented
We have the same issue on our end! Is there somebod looking into that?
I've started migrating our Skype for Business receptionist numbers to Teams and thought this ability had been removed. Tried everything (SIP addresses, adding contacts etc.) so very glad I stumbled across this and could work around it by logging into the Android app and setting the unanswered calls to go to a call queue. How is this missing from the Windows desktop client??!!