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Teams keep crashing

Literally Teams will crash 5 or 6 times a day. Hugely annoying and unproductive. The user experience and reliability is so poor I am surprised Microsoft has even allowed this to go out the door

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  • Ashwani Jain commented  ·   ·  Flag as inappropriate

    Hi Team,
    I have been facing issue in Microsoft teams and it get crashed very frequently (generally when I try to share the screen). Not every time. But once this error start, it is very difficult to work on system with Team and ultimately either "I have hard close the Teams application" or "In case I have to user Teams application then i have restart the system".
    My IT team has also looked into the same, but they also have one temporary solution (Uninstall and install again), but after 5 - 7 days, same problem starts again, hence i have now stopped connecting with them as well, considering this is a Major product issue, as same is faced by team mates as well.
    Please share some troubleshooting mechanism to get rid of this problem every now and then.

  • Sharon Mayher commented  ·   ·  Flag as inappropriate

    Initially we were using a complex troubleshooting method of going into the users appdata folder and removing files and folders regarding Teams. Then we progressed to just going into the app properties, right click on the icon, and checking under the Compatibility tab the options to Run in Compatibility mode and Run as administrator. We kept seeing failures, so we found that just right clicking the icon and selecting Troubleshoot Compatibility fixed it much easily. Close the app and find the desktop icon, right click and select Troubleshoot Compatibility. Select Try Recommended Settings, Test and Save the changes. Close the troubleshooter and open Teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This thread is talking about 2 different things:

    A) a bug is being reported, about a crash/screen freeze

    B) a feature is being solicited. A webex-like way for a presenter to lock what is being seen by the audience, while he can operate the computer.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This thread is talking about 2 different things:

    A) a bug is being reported, about a crash/screen freeze

    B) a feature is being solicited. A webex-like way for a presenter to lock what is being seen by the audience, while he can operate the computer.

  • Maria Alejandra commented  ·   ·  Flag as inappropriate

    I experience the same problem. When I use ppt in presentation mode, it freezes for the audience. I continue passing the slides, and the audience only sees the first slides.

  • Maria Alejandra commented  ·   ·  Flag as inappropriate

    I've experienced the same problem. When I use ppt in presentation mode, it freezes for the audience. I continue passing the slides, and the audience only sees the first slides.

  • Marek commented  ·   ·  Flag as inappropriate

    I have been looking for this feature.
    Freezing shared screen would be great!

  • Jacob commented  ·   ·  Flag as inappropriate

    I am seeing this issue with our Lenovo T and P series laptops accompanied with a Gen 2 USB-C docking station.

  • Anonymous commented  ·   ·  Flag as inappropriate

    There's a beautiful workaround for this that I came across on reedit.
    https://techcommunity.microsoft.com/t5/microsoft-teams/ms-teams-crashes-sometimes-during-video-calls-meetings/m-p/775964/page/3

    Go into DEVICE MANAGER

    Scroll down to Sound, Video and Game Controllers (expand)

    Double Click "Realtek Audio"

    Click Driver Tab

    Click Update Driver

    Click Browse My Computer for Driver Software (Locate and install driver software manually)

    Click "Let me pick from a list of available drivers on my computer"

    Select "High Definition Audio Device"

    Click Next

    A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."

    Click Yes to the pop-up

    You will receive a screen that states "Windows has successfully updated your drivers"

    Click Close

    Click Close again

    Answer yes to RESTART YOUR COMPUTER NOW

  • Zain commented  ·   ·  Flag as inappropriate

    @Microsoft, please escalate this issue. We are getting multiple staff complaining about this and there is not much we can do about it. Need a fix for this ASAP

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is functionality available (and very useful) in webex
    Many times while in a discussion about a topic, it is useful as presenter to search for content related while not showing the audience the search process.

  • A.Milardovic commented  ·   ·  Flag as inappropriate

    My comment would be the same as Anonymous on June 30. That is exactly the situation. I want to leave up a powerpoint slide for the students but then still be able to go use my computer for other things.

    * I just got notified that my issue was "merged", but this isn't the same as the issue above.... :-(

  • Justin commented  ·   ·  Flag as inappropriate

    This is also happening for me. Nothing that support can do. Hopefully this gets resolved in a patch

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