Reliability issues: crashing, hanging, freezing
Literally Teams will crash 5 or 6 times a day. Hugely annoying and unproductive.
Feature teams have been finding unique areas of improvement around crashes/hangs/lock ups of the client, and have been making small improvements through both proactive and reactive findings to help around reliability regressions. If you happen to see any unique issues, please let us know and we will continue to share updates as they become available.
I have similar issues everytime I close my laptop screen (laptop not shut down) Teams crashes and the process needs killing then Teams restarted! This happens every single time for me and my whole team on their machines. All new Lenovo laptops! So annoying!
I have a brand new HP laptop (about a month old) that is being used for teaching. The college uses MS Teams. The problem faced is that MS Teams freezes and locks up the laptop after 15-20 minutes into the class. It laptop has to be forcefully restarted. After getting back into MS Teams, it freezes again after a few minutes. Time is lost and it is frustrating for the organizer of the meeting. The laptop has 8GB SODIMM DDR4 SDRAM and 512GB Solid State Drive and Intel processor.
Hugo Zeza commented
Having 2 brand news Lenovo T14s and about 10 Lenovo T490 facing that problem of windows shutdown in the midle of Teams meeting. All computers are fresh windows installed. that is bad when everybody need to work from home.
Teams video meeting spotlight stuck issue, all users stuck in the screen every time, who got spotlight.
Also, we don't need 'small improvements around crashing, reliability, etc' we need significant improvement.
I have been suffering from these problems for the last 6 months, at least and I repeat, the only application doing this on my PC.
It's still the same, no improvement. Just today had to reboot 4 times! unusable, the only application doing this. Zoom and Bluejeans are working fine.
It's hanging a lot. I can't even able to use it. In each 10-15 min I am facing this issue. No idea why this big problem is not addressed til. At least, MS teams web is not freezing, so it's a temporary relief. But, there also it is making status "away" if I am in other page. When I come after some time, it changed the status to "away" automatically. wow
My Teams desktop (not web) app the messaging pane keeps telling me I need to refresh. I also face a continual issue where a gray bar goes across the top of the app and says "There's been a problem, trying to reconnect" . Once I restart Teams it works for a second but then does it again. I've been facing this issue since October or November and been through multiple helpdesk tickets, but to no avail.
Same issue for me. Hanging, freezing and then need to reboot.
Zoom is simpler, but does not hang my computer.
Is anybody addressing this in Microsoft? Software quality has always been an issue with MSFT.
It is really impacting my productivity.
Adrian Ambrożewicz commented
Few times a day when I'm on the meeting my computer starts to lag and freeze, Teams CPU usage spikes up to 100%.
Usually converstaion starts to be jittery, interface becomes unresponsive. I can hear around half of the things people are saying but it's heavily artifacted and stutters. I have infoirmation about bad connection quality in meeting window, but I'm unable to write anthing/mute/unmute/disable video etc. Windows UI is unrespoonsive and very slow, it takes around minute until I'm able to kill Teams app
Doesn't matter if I'm using webcam or not, usually happens when main meeting window is in the background and I write to chat in other window.
Please kindly resolve the issue as it hangs our Windows 10. It is annoying and not productive.
Shiva Yousefi commented
Same problem in our company. I contacted the Microsoft support team and after 2 weeks checking logs they gave me this page's link and asked me to write a comment here to give them a feedback. They just said SORRY and I don't understand what kind of support is this. We need this issue be resolved not just SORRY
Same problem, very annoying.
Teams hangs Windows and I then need to reboot. It can happen 3 or 4 times a day.
It seems it only happens when someone shares a screen, otherwize fine.
On my PC is the only application doing this, my PC is a PC for work with nothing fancy on it.
Besides it is a Surface Book (Microsoft).
I tried to reinstall, but did not improve anything.
Been like that for many months, no improvement and I am totally fed-up.
The sad thing is that colleagues with Mac laptops seems having no problems with Teams!!!!
As an example, just on the 25 Feb 2021, I had to reboot 3 times my PC because of Teams.
I now started using Teams on my Android smartphone (that is very stable) and ignore my PC.
Question: why adding more and more functionalities and not fixing this blocking bug? Nonsense.
Does anyone from Microsoft watch this space?
Daniel Carnovale commented
I'd recommend to use Teams Web until Microsoft can resolve the crashes, and Logs can be gathered from right-clicking the Teams Icon and choosing "Get Logs"; that's what I've been advising users at our company.
In the meantime we're still not sure on a clear solution.. but here's a log file that may help Microsoft and/or us users (my colleague had Teams crash yesterday 17th Feb, around 16:00, when attempting to join a meeting.
Something about being unable to load the Sharing Indicator, or Commands that are Undefined?
If anyone has any ideas that would be great, thanks.
Same story here,
As a precaution we have to reboot our systems before entering a meeting like others suggested here.
And DO expect Teams to crash during a meeting! Especially if it is a long one or there are more meetings in one day...
When teams crashes it normally crashes repeatingly several times often taking other programs with it. The only way to fix that is to reboot your system. See some (Dutch) screenshots I added.
For people asking how to stop Teams from (automagically) starting in your taskbar: You can turn that behavior off by right-clicking on that icon, then selecting settings in the appearing menu.
Note that the appearing settings-menu is different from the others (of course) Microsoft and other companies seem to find it modern/handy to have as many setting menus as possible for the same program instead of a single one...
Follow the numbered green arrows and line the combined screenshot added here.
Will hang a lot when trying to message people. Slack is very snappy in comparsion
I have the same issue on newest Surface Pro 7 with I7 processor.
Teams, Outlook, chrome, spotify, nothing else. Having random hangs for 3-10 seconds when tryting to respond to someone on the chatbox. Input frozen. I type the message and it appears after the freeze. So strange
also - newest windows, newest drivers...
Tobias L. commented
we use microsoft teams for complete business communication. And we do a lot video calls during pandemic time. We often have to share the screen. And I often have time gaps, frozen picture for up to a minute.
It is really horrable to do video calls with customers. and it is during the day. In the morning hours (Berlin timezone) it is fine, but at arround 10 it gets worse and worse. and the frequenzy of frozen picture and lost connections and out of hearing the others is rising up to every 1 - 2 minute. And after 6 pm it gets better again.
I tried it with put off all other devices from WiFi, but no chance to make it better. And it is only with teams on my laptop. If I use it via mobile phone in mobile network it works smooth.
During Teams meetings if the producer uses the spotlight feature to focus on the main speaker we get multiple people complaining that the video freezes.
Absolutely pathetic lack of progress on this. Instead of closing of the root issue (https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17219609-teams-uses-600mb-and-is-super-slow) to try and get it off the "Top ideas" list, please put in the work to address the MANY MANY issues with Teams' performance on every platform. It has been YEARS.