Reliability issues: crashing, hanging, freezing
Literally Teams will crash 5 or 6 times a day. Hugely annoying and unproductive.
Feature teams have been finding unique areas of improvement around crashes/hangs/lock ups of the client, and have been making small improvements through both proactive and reactive findings to help around reliability regressions. If you happen to see any unique issues, please let us know and we will continue to share updates as they become available.
Since a few days I started to have Teams stop during meetings
(Naam van toepassing met fout: Teams.exe, versie: 188.8.131.5272, tijdstempel: 0x60df183c
Naam van module met fout: KERNELBASE.dll, versie: 10.0.19041.1151, tijdstempel: 0x891df6d3
Id van proces met fout: 0x47f0).
Also there seems to be a problem with displaying other people's video stream, which only toggling between different galleries seems to fix.
Lots of RAM and CPU in my laptop but still crashing on Teams meetings. GPU load rises to 90% and not much later crashing.
we are having lots of issues when we try to use Teams application . Computers with i7 11Gen /16GB RAM freeze up without any reason while using teams application . We have tried it with Dell and HP laptops and the results are same . its definitely a major issue with Microsoft Teams. Fix it ASAP.
Software should not have been released with these issues. I cannot share my screen in client meetings or when I do It freezes. SB2. My company looks like idiots.
Timeline of when these critical issues are to be resolved needed.
We are having connection issues with iOS devices while on LTE. Teams chats and calendar entries do not update until connected to WiFi. This seemed to start when client 3.8.0 was rolled out.
Guilherme Taffarel Bergamin commented
Recently I've been having this as well:
Anthony nz commented
Bring back Skype for business.
We continue to have users in our company having Teams "Glitch". We really started noticing it after we turned on MFA. The only ways to resolved temporarily is to clear the cache of teams or uninstall and reinstall.
Mr. Jody Finch commented
I have no idea what you guys did. I was yelling at Premier and cc'd you all on the ticket about the atrocious speed/crashing of Teams... and all a sudden today all my end points are working.
Same version of the Teams Client... some back end update somewhere turned up the speed on Teams. If you're having these issues, drop premier a line (if you have it) and cc firstname.lastname@example.org . They know how to fix it; or there's a fix in the wings. I just wish the Team's Team would be more open about it.
Hugo Dias commented
I noticed a lot of problems this week. I was on holidays for 1 week and now I can't use it. My laptop is an Intel i7 with 32 GB of RAM and a SSD Disk. Even if I go for Teams in the Web, as soon as I start a meeting, after 30 seconds my computer completely freezes.
Clever of you to close off the original article with 18k votes about how terrible the performance of Teams is.
It's almost unusable and I'm on an i7 8565U with 16GB of RAM and an NVMe drive. I don't know how you can expect this jack of all trades application to be embraced when it runs so badly.
The lag when changing between screens is measured in seconds and seems like it's completely frozen. When my CPU cycles billions of times a second, this is just not good enough.
Finally Teams seems stable, it's been a severe and very annoying issue deeply impacting my work for more than a year. Thank you, I just wish it happened faster.
got the same issue, it is very anoying to mt user's because we got very depended on Teams
Exception code: 0xc0000602
Please fix it asap :-)
Axel Pardemann commented
@Mohammad Arfath we are experiencing the same issue. The app was working fine since last year, but recently it started having this problem. The camera freezes and misbehaves just in Microsoft Teams, so our theory is an app update introduced this issue recently for us. (this is happening also on a Lenovo X1 Carbon 6th Gen)
A frequent occurrence (several times per week) is that the whole OS becomes non-responsive (often accompanied with a high-pitched shriek from the speakers) for around 10 seconds during a video call, but then recovers.
Less often, I get the OS either crashing, or being indefinitely unresponsive and requiring a forced shutdown, when in a video call.
This is on fully patched Windows 10 on a fairly high spec Dell XPS laptop, and has been a persistent issue over the course of the 14 months or so that I've used Teams.
Concerned Custumor commented
we've dealt with crash, hanging, update fails etc etc for 3 months now. How can microsoft not react to this thread and permantly fix og retire this **** software ?
btw our issue is excactly the same as documented multiple times in this thread
Stefan Render commented
Have you tried disabling hardware graphics acceleration in Teams settings? That has worked for me a couple times.
Mohammed Arfath commented
Hi, has anybody got a working solution for this issue? we have a similar one, but its only affecting my video, which freezes everytime i have a Teams meeting with more than 2 persons. We tried with few colleagues in same office, but mine is the only video that gets stuck. If i restart my lenovo X1 carbon, the camera works for less than a minute and then freezes again. It doesnt happen for any other apps such as zoom or google meet. Also works well for one to one calls over teams.
I got the same issue with several users. Teams is freezing entire workstation in the middle of a video call. Mostly about half an hour in the middle of the call. Just prior the freeze, Teams is displaying that cpu usage is too high.
The memory usage is so high that Teams often freezes or crashes and slows down my entire computer so much that I can't work. At least I now know the problem and can turn it off when I need to work, but I shouldn't have to have a second device just to use your collaborative work tool!