Multiple Calls from queue should be offered to agents at the same time, not one at a time
Imagine you have 200 available agents in queue waiting for the calls and 200 calls in the queue. Suppose the average pickup time by the agent is 10 second. It will take 33 minutes till the 200th call will start ringing to agent. Although all 200 calls could be connected to 200 agents at the same time. Calls are connected at the same time in skype for business on-premise but unfortunately not in Teams
David Hawken commented
Interested to know what this means.
Are you saying that the call doesn't go past the first person in the group until it has rung at their station and then moved to the second? I think you're saying that until that first call is moved past the first person, no other calls can enter the queue?