Block sending chat messages to users who are not granted the Microsoft Teams license
Currently we are able to send chat messages to users who are not granted the Microsoft Teams license because they are shown in the search result. In the result, a notification message will be sent to the unlicensed users and get them confused. So I would like you to block sending chat messages to unlicensed users.
Nathan Bicknell commented
Surprised there aren't more votes for this.
Our experience of this is with a full user account with EO2 license only that is used for a helpdesk mailbox due to interaction requirements rather than it being a shared mailbox.
Due to this setup it needs to be available in the GAL to be visible to users sending email to the helpdesk.
However we can't really accept jobs logging through teams since it just groups a summary of messages 'missed on teams' to the account.
There is no way to check the messages missed to educate all the users since the account is not actually licensed for teams.
Also due to the GAL for email requirement - I don't believe using Scoped Directory isn't an option to eliminate in our case but happy if someone can correct me on that.