Voicemail on busy
When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.
Admins can now set Busy Options to the value “unanswered.” When this option is chosen by the Teams Admin, calls will be routed according to users unanswered call choices in the Teams Settings | Calls menu. A user can opt to have incoming callers to leavethem a voicemail when they are already on a call.
For more on the Admin settings for this feature, please visit https://docs.microsoft.com/microsoftteams/teams-calling-policy#busy-on-busy-is-available-while-in-a-call.
For more on user settings, please visit https://support.microsoft.com/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f.
254 commentsComments are closed
The issue is related with the following ones:
The votes should be cumulated, don't understand that the essential configuration functionalities of each phone are not implemented in Teams.
SCNR: I suggest to forward all incoming calls to your supervisor or the head of IT in your Organisation. Maybe they will get a impression how disturbing and this could be in daily work. ;-)
Any NEWS? No update since 14. Januar 2020
Markus Hanisch commented
Please release this feature and provide PowerShell cmdlets similar to Skype for Business:
This cmdlet allows to set the ActionType parameter to "BusyOnBusy" or "VoicemailOnBusy"
This feature is long overdue. I hope it is high on the priority list.
We are new to Teams and experienced the issue with getting a busy or unavailable recording. Changed the Busy to Busy parameter to Disabled. Then it rang in as normal while on another call but didn't see any way to send to VM. Found out if you click on the hang up icon it will automatically got to VM. Hope this helps.
Natalie Thurley commented
The Busy on Busy feature is confirmed as being enabled by our global admin, however, it does not appear to have solved the problem because calls still come through to me when I'm in a meeting, and I know others have said the same to me since the changes have been made in our tenant.
Hendrik Nielsen commented
Now theres more and more people working with Teams, this gets more and more annyoing!!
Just. Do. Something.
Please, for the love of all who are trying to work!!!!!, make this a feature yesterday!
Melissa Carlson commented
I can't hear my active caller because of the ringtone. Please let me turn it off
Finn Sloss commented
This feature needs to be "Unanswered call action on busy"
We have users that send their unanswered calls to a call queue, and they do not want to have additional calls ring while they are on the phone to customers. It just needs to push the call to their unanswered calls destination immediately, because they are already busy with another customer!
Please please please review this, this has been nearly a year without an update!
Arash Mohsen commented
Its a crucial function, please develop this.
Absolutely essential to enable “Voicemail on Busy” or better yet just set it up at the user level. “Busy on Busy” is unusable in a business environment. People interpret it as an error. No one expects a busy tone. At the very least it should route to voicemail. Best, would be to allow users to customize their preferred routing based on availability (like every other PBX out there)
Activated busy on busy should have the additional option to forward calls to voicemail or a workmate or call group directly.
There is a busy tone when you're on a call @VicGov user - this feature request is for Voicemail on busy, which is a bit more nuanced and nicer, but the busy on busy is a blunt tool. Hopefully MS will update this soon as it's a no brainer feature to have.
OH MY GOD THIS SENDS ME CRAZY!!! The amount of OBVIOUS things that Teams is missing is astounding, you have one of the biggest development teams in the world. FIX YOUR PRODUCT SO ITS USABLE.
VicGov User commented
Please, Please add a busy tone when I am on a call or send to Voicemail if enabled, and stop the ringing in the earpiece when I am on a call. All phone systems have been able to do for the last 40 YEARS!!! Why can't Microsoft?
Any update to a time frame? We have several sites wanting this.
Please implement this soon. It is the main reason, why people are swearing about teams in my company.
Its a basic function of every phone I know - and it should be a user option - not only one option for admins.
I cannot echo the comments below loud enough.. I was on an important call today and right when the client was getting to their conclusion, another call rang through, and I didn't hear the client's response. Very embarrassing that I had to ask the client to repeat themselves... and the income call had to get denied and didn't have an option to leave me a voicemail.
oh, it's so needed! it's my biggest dislike of using Teams