Voicemail on busy
When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.
Admins can now set Busy Options to the value “unanswered.” When this option is chosen by the Teams Admin, calls will be routed according to users unanswered call choices in the Teams Settings | Calls menu. A user can opt to have incoming callers to leavethem a voicemail when they are already on a call.
For more on the Admin settings for this feature, please visit https://docs.microsoft.com/microsoftteams/teams-calling-policy#busy-on-busy-is-available-while-in-a-call.
For more on user settings, please visit https://support.microsoft.com/office/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f.
254 commentsComments are closed
Dan Kitchen commented
Solution is poor either way - either you get constantly interrupted during meetings or people who call you get an engaged tone. Voicemail is needed.
No comment commented
PSTN based telefon systems of the 80`s already suppported this, and no, it is not outdated or yesterdays communication, it is just plain necessary if you don't want to be rude to your customers.
This is not a very good experience if you have a switch board looking to transfer calls to individuals who are on a call or in a meeting. Enabling "Voicemail for Busy" surely has to be a priority when a huge proportion of people are working remotely and the likelihood is that they will be on a lot of calls / meetings during the day.
Claudio Kaist commented
This is a must have feature, please speed up and release it.
Paul Longden commented
How can such a basic function still be "Under Review". Presenting a Busy Tone or cutting a caller off when you are in a meeting is an attrocious "customer service" practice, and the voicemail needs to be implemented sooner rather than later.
This is a basic phone feature. I have numerous requests from users that want to know why this is broken, and I agree with them. Please add this feature to the Teams package.
Graham Lapper commented
You could actually take this further. What would be more useful is the option for users to decide how their additional calls are handled when they're on a call. The option to send to voicemail or to route to another number or group would be excellent.
Voicemail on Busy will be a lot better than call being rejected on a busy tone.
Please let us know when this feature is available.
Marc Manlove commented
Elliot Hague commented
When is this going to happen
With respect, I'm not sure what there is to review on this feature - it seems a pretty basic requirement to be honest, and I'm amazed it doesn't already have it out of the box.
Please add the feature.
James Smith commented
Please add this feature ASAP! It is a very common feature supported by your competitors.
Nate Lahm commented
Get this feature, NOW!
This feature is vital now - Skype had it and feels like we have moved to a product that does not support even basic features.
Please add this feature we have over 5000 members of staff with access to Teams and so many of them want this feature.
We need - When busy go to VM!!
Jason Stout commented
I can't believe this wasn't part of the initial release of Microsoft Business Voice. I don't think there's another legitimate phone system in the world that doesn't have the ability to send a call to voicemail if the person is busy or on another call. I really want to migrate phone system over to MS Business Voice, but I keep finding missing basic features that you would just assume would be there.
Let's go Microsoft! You can do it!
Any updates on this feature?
It would be incredibly useful for the Busy on Busy feature to allow callers to leave a voicemail rather than just reject the call. This is important for businesses. Users shouldn't have to be expected to change their status every time they are on a call to not be interrupted by additional incoming calls and risk their incoming calls being rejected. Please resolve this feature. Thanks
We still need this feature!