Voicemail on busy
When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.
ThatGuyAgain
shared this idea
We are still considering the Voicemail on Busy feature for future releases, and will continue to update the status when it changes.
Note: The Busy on Busy feature has been released. Please see the following documentation for admin details:
https://docs.microsoft.com/microsoftteams/teams-calling-policy
https://docs.microsoft.com/powershell/module/skype/set-csteamscallingpolicy
Thanks.
36 comments
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Anonymous
commented
This is crazy! A busy signal? I absolutely love Microsoft and I really love Teams, but c'mon - this isn't 1989. I can't remember a time that I have heard a busy signal on anything other than a line or system that wasn't functioning correctly. On a business voice system and the best you can come up with is to give the caller a busy signal. That is just horrible.
I have busy on busy turned on for my customer service group because the calling queue that they are part of just keeps sending them calls, even though they are still on the phone. setting busy on busy is the only way I could get the queue to stop "ringing in their ear". Now, no one can leave them voicemail because they are always on the phone.
PLEASE FIX!!!
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Paul Longden
commented
After 3 months, how can this still be under review.
We have put significant investment into SBC, Direct Routing, etc. to enable us to provide Teams as a telephony service and we are now at risk of losing 2 customers who feel that this feature being missing is a massive SLA failure for how they handle calls.
I cannot stress how important this feature is, and in a time where the uptake of users on Teams is at its highest and people working from home, to not have the ability to have calls sent to voicemail when you are on a call is just unacceptable.
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Roger Navarro
commented
There is another item being voted on that has over 300 votes and is exactly this issue. It's a few items down named calls come in while on call.
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Jeff Golas
commented
As someone else commented, this should be available and should be selectable from the client, or integrated with "Do not disturb". Some days I"m OK getting other calls, other times I know I don't want them - on a real phone system I put my phone on DND and I'm good!
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Anonymous
commented
I vote to add the voicemail on busy feature!
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Anonymous
commented
Please add this feature as soon as you can.
Thank you! -
anonyme
commented
Please add this option as soon is possible
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Anonymous
commented
Please add this option as soon is possible.
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Anonymous
commented
Please add this option as soon is possible
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Marc-André G.
commented
Please add this option as soon is possible.
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Michael
commented
This is honestly the biggest failure of MS Teams. How can you release an enterprise phone system without this most basic function.
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IndefiniteBen commented
This is highly needed with the recent increase in working from home
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Carl France
commented
The feature of busy-on-busy simply tells the caller 'unable to complete call' and then drops the call. This is terrible in a corporate environment and is quite embarrassing for myself because I assumed that this feature would be automatically part of the solution. I am questioning why I recommended this to my company
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Anonymous
commented
Wow are you serious? Voicemail on Busy, must be a brand new concept for Microsoft to consider it. Oh wait, its been around for more than a 2 decades.
I have a solution for everyone, just use Skype. They had this functionality out of the box 10+ years ago. They didn't need to have a feature under review to implement something that should have been included from the beginning.
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Anonymous
commented
In a corporate environment, I can't understand why you would not want to send phone calls to voicemail. This should be the logical default. To have calls simply disconnect is not good business in today's world.
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Anonymous
commented
This is a showstopper. Unless you make the adjustment so that busy calls go to voicemail we will have to abandon our adoption of teams phone system. Simple as that Microsoft. This is low hanging fruit and borders on a bug.
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Anonymous
commented
Voicemail on Busy is much more important than Busy on Busy feature.
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Brandon Charpentier
commented
We definitely need a voicemail on busy option within calling policies. I have call queue members who are getting calls when already on a queue call and the toast box and ringing are a significant distraction. Voicemail on busy should be default for when a user is in the 'on a call' status.
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Thomas Carpe
commented
Our clients are all telling us the same thing that we are seeing in this thread. It's an obvious feature that should have already existed. We do understand that how VMoB will interact with the call queue adds some complexity to the solution, but it's not that hard to understand that calls should go to voicemail when not from the queue and the next queue user when applicable. By the way, we're still mystified that a user in the queue can drop a caller simply by declining the call. Consider this an upvote for please make this phone system work like a phone system should work when applying common sense.
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Dave
commented
We just ported our numbers to Teams, and this is the #1 piece of feedback I'm getting. Please add voicemail on busy!