Voicemail on busy
When someone calls me, either internally or externally, and I'm on another call, the default behavior should send the call to voicemail after popping a notification and perhaps a subtle ring. This business of ringing more than once when I'm on a call is not helpful.
ThatGuyAgain
shared this idea
We are still considering the Voicemail on Busy feature for future releases, and will continue to update the status when it changes.
Note: The Busy on Busy feature has been released. Please see the following documentation for admin details:
https://docs.microsoft.com/microsoftteams/teams-calling-policy
https://docs.microsoft.com/powershell/module/skype/set-csteamscallingpolicy
Thanks.
124 comments
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Kim Wolfe
commented
We are experiencing not only the audio of another call ringing, but it muting the audio on the existing call. This means they miss a portion of the meeting which is totally not acceptable.
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Anonymous
commented
Most annoying and disruptive for business that the phone rings in your ear while on a call
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Wayne Peinke
commented
It's been a year since this suggestion was first posted and it is clearly quite a popular requirement... can't believe it is still only "under review"...
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Anonymous
commented
My organization is dropping Skype for business. Please fix this. Very obnoxious when talking to a customer and Teams starts ringing. I have to hit the hang up button and the caller cannot leave a message.
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Andrew Herbert
commented
"IMHO not having Voicemail on Busy is the single worst design flaw in MS Teams.
Busy on Busy is almost as bad as having the incoming call ring through. It annoys the caller without annoying the client you are currently talking to. "
Agreed, please progress Microsoft.
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Gi
commented
Agree with other comments. This is a prerequisite requirement if Teams is to be used for voice calling.
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Anonymous
commented
Outrageous that this isn't a standard feature.
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Anonymous
commented
This is absolutely 100% necessary and Teams should not have been released without it.
Also need "Call group On Busy" -
Anonymous
commented
Please make it a priority to make updates to the incoming call feature, while the line is currently in use. The current setup of incoming calls is distracting and impacts our ability to give our full attention to the existing call that we are on.
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Anonymous
commented
work with students and parents using Teams and in all but one area it is an excellent communication platform. When an incoming call happens while I am already on the phone, rather than defaulting to voice mail it continues to ring over the top of my existing conversation. Students and parents that I work with can hear that ringing, impacting the interaction, and for students derailing their train of thought and ability to understand the concepts that are being shared. As there is an onscreen indicator that a call is coming in, perhaps the platform could be improved to just bump incoming calls to voice mail. Thank you.
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Bruce Perlmutter
commented
Please allow a SUBTLE "call waiting" tone when a second call comes in and "buttons" to select answer/send to voice mail/ignore. Full volume ringing if ABSOLUTELY NOT ACCEPTABLE. It makes it very hard to continue conversation with first caller.
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Doug Coates
commented
When we are on the phone using Teams, incoming calls ring and ring and ring rather than just going straight to voicemail. It’s distracting at best.
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T.O.Bakken
commented
Please please please allow incoming calls to be directed to voicemail when I am already on the line . "Normal" phone systems do this, and it is professional and easy to navigate for me and for my callers. Trying to talk to someone with an incoming call ringing and ringing and ringing is frustrating and distracting. And, if the call happens to be on speaker, the caller can hear the ringing too.
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Emile Pedneault
commented
Absolutely necessary. The "busy on busy" policy is nonsense and I cant see why anybody would want to use this. I want my caller to at least be able to leave me a voicemail if the policy is to automaticaly reject my calls when in communication.. I would also like a policy to simply mute the ringtone but leave the notification!
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Shameer
commented
Ring once while on the phone would be the option I would like
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Kiri Clancy
commented
This is an essential feature and I think it is totally ridiculous it's still under review. It is so hard to have a meeting while someone is ringing in your ear. If you hang up on the 2nd caller, they think the phone has dropped out, so they call back! Vicious ridiculous cycle.
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Anonymous
commented
any update on this, this was a feature in Skype for Business where is the feature parity?
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Anonymous
commented
This is a must feature - the option to allow calls to Voicemail when in a meeting or on another call. It is annoying when on a business call to be interrupted by other incoming calls. I do all my work on the telephone and this is not good user experience. Can you fix this as a matter of urgency as it is a critical option. Thank you.
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jeff
commented
the default should be to go to voice mail. I agree.
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Anonymous
commented
IMHO not having Voicemail on Busy is the single worst design flaw in MS Teams.
Busy on Busy is almost as bad as having the incoming call ring through. It annoys the caller without annoying the client you are currently talking to.