Allow external users to access group chat
Why isn't it possible to add external users to group chat? It's a big step backwards comparing to Skype for Business and it makes life more difficult for companies working with various clients on a daily basis.
Thank you for your feedback! We are happy to announce the next step in our journey for External Access support as we enable you to start a group chat with up to 250 participants across different organizations. The team is testing this internally, and it is important to note that you will have to be enabled by admin policy for External Access in order to be able to use this new functionality. We will share an update as soon as one is available.
I am a business licence holder and I desperately need this functionality. I must have wasted 3 days over the past month trying to get it to work only to realise that it never will with the current version of Teams.
Why oh why am I paying a premium licence fee for weak functionality; Zoom is striding out ahead. Stop dragging your heals, MS, and get this sorted. Teams has potential but is a waste of time for small businesses such as mine unless we can use it to properly collaborate with clients.
We desperately need group chat with external users. We had it previously with Skype so it's more than a little disappointing that we don't have it now.
Christian Bugeja commented
Although it is stated that External users can't be added for some reason I've managed to do so but can't add more now. Please include this. Super essential. No reason why a group chat can't have external users.
Subendra Gaundan commented
If you setup a Meeting with the external users and then use the chat provided by the meeting it will enable you to chat with external users in a group chat...
Workaround until this gets implemented by Microsoft
It took Microsoft intervention in one tenant to fix this for me. The moment I set up the next tenant, it came with the same bug, being unable to invite guests to Teams-teams and Teams chat. Seems to work consistently for free Teams tenants, but not paying tenants.
It would be a great option to allow external group chat. As a consultant collaboration with external customers on a project are a must. It just doesn't make sense having teams user in another tenant require to access a group chat using a guest account. This means the user needs to switch the teams desktop client between there own company account to our azure ad guest account. Hence potentially missing chats for either org.
One to one chat works great. Key feature of one to many group chat required
has this bug been corrected yet?
Agree this is needed right now. No teams are fully internal any more in these days and need to be able to work seemlessly with external contacts
We need this feature asap, I need to add external contacts to a group chat with internal people from the org.
Mark G commented
We absolutely need this feature
Erik Moreau commented
We need this feature!
We are also facing the same issue. We have 24x7 NOC and for our customers then can reach our team by using skype for business group chat for any kind of critical situation. But once we migrate to Teams we lost that option and we are facing lot of trouble.