Allow external users to access group chat
Why isn't it possible to add external users to group chat? It's a big step backwards comparing to Skype for Business and it makes life more difficult for companies working with various clients on a daily basis.
Thank you for your feedback! We are happy to announce the next step in our journey for External Access support as we enable you to start a group chat with up to 250 participants across different organizations. The team is testing this internally, and it is important to note that you will have to be enabled by admin policy for External Access in order to be able to use this new functionality. We will share an update as soon as one is available.
Stefan Benadik commented
Yes, this would be very helpful. Tx
User can be added to a group chat...
External access users: No <-- Should be yes, but is currently no! :-(
Guest access users: Yes
NOEL-BRIAND Xavier commented
Group chat with external people is necessary, not every external person needs to be member of a team, and not every external conversation needs to belong to a team.
The group chat would work as a quick way to brainstorm with external people on a timeline basis, no threads, no excess of formalities and structure. It simply works going forward with people expressing their views in a quick and dynamic way.
I noticed the only work around this is by having your external users registered as a guest into your Azure AD, which then would imply they need to switch tenants to access this group chat as it will be hosted in your tenant, no theirs. Or you can do this vice versa, having someone else adding you as a guest user to their Azure AD, but then you need to switch tenants to access this group chat.
Confusing, and unecessary overhead. This goes in line with Teams making Guest users and External users that have the sameemail address be shown as different people. That is because Microsoft considers the external person using a different identity then the guest user, even though they email address is the same.
We need a better way to manage this, people get really confused when working with external/guest parties at the moment.
Ido Aviram commented
This makes no sense, there is no reason to block group chat for cross organization.
Having the need to "switch" organizations in order to have a basic chat with external users makes this a useless feature.
Was hoping we could get off Slack, but this is a showstopper.
Agreed! Come on Microsoft!
I agree!! If you can add one person why not more?
I totally agree, we are used to this feature within Skype and users changed to Teams only are missing this as a key feature. Important to get this integrated in Teams again!
Sergey Voronov commented
Agree, we often chat with several external users (our clients), but now it's only available via meetings, so we have to create fake meetings for that. As we exchange links, descriptions, and some answers take time, texting is more efficient for the case. We're migrating from Skype to Teams, and it's a real blocker. Slack and Wire already support that feature.
It's strange to allow group meeting with several external participants (creating a group chat), but forbid creating the chat manually https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations
I agree, this is something we rely on daily working within a global organisation. We need to be able to have group chats with internal and external email colleagues at regular intervals. If you could find a solution to this it would be much appreciated
Skype consumer allows everyone to come and go as you will, so should Teams. We understand the need for the great policies. I love them, we also need control, but if I can talk to external users separately I could be able to talk with them to a co-employee
This is very important. You're speaking, or chatting with an external user and you want to bring someone else from your company in, you can't
Goutham Santhosh commented
Yes it's a big drawback
I am a business licence holder and I desperately need this functionality. I must have wasted 3 days over the past month trying to get it to work only to realise that it never will with the current version of Teams.
Why oh why am I paying a premium licence fee for weak functionality; Zoom is striding out ahead. Stop dragging your heals, MS, and get this sorted. Teams has potential but is a waste of time for small businesses such as mine unless we can use it to properly collaborate with clients.
We desperately need group chat with external users. We had it previously with Skype so it's more than a little disappointing that we don't have it now.
Christian Bugeja commented
Although it is stated that External users can't be added for some reason I've managed to do so but can't add more now. Please include this. Super essential. No reason why a group chat can't have external users.
Subendra Gaundan commented
If you setup a Meeting with the external users and then use the chat provided by the meeting it will enable you to chat with external users in a group chat...
Workaround until this gets implemented by Microsoft
It took Microsoft intervention in one tenant to fix this for me. The moment I set up the next tenant, it came with the same bug, being unable to invite guests to Teams-teams and Teams chat. Seems to work consistently for free Teams tenants, but not paying tenants.
It would be a great option to allow external group chat. As a consultant collaboration with external customers on a project are a must. It just doesn't make sense having teams user in another tenant require to access a group chat using a guest account. This means the user needs to switch the teams desktop client between there own company account to our azure ad guest account. Hence potentially missing chats for either org.
One to one chat works great. Key feature of one to many group chat required