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can't give control in Microsoft Teams because "hardware acceleration is disable"

Hi,
something very strange in teams, I can't give control to the user, only to view.
every time I try issue - because "hardware acceleration is disabled"
but my "hardware acceleration" is enabled and before its work fine.
my os - win10 1903 build -18362.239.
intel hs Graphics 4000
Lenovo 2191
I check and no problem with the user in another laptop, its work fine.
I check and I see only Lenovo laptop in my office is have the problem and with Thinkpad laptop its work.
I also try to update the intel driver.

Someone maybe knows the problem?

68 votes
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Eli shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

31 comments

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  • Michael commented  ·   ·  Flag as inappropriate

    It used to work several weeks ago. Now it doesn't. It has nothing to do in my case with docking station and additional monitors connected. Windows 7 on Dell Precision M4800.

  • Rod K commented  ·   ·  Flag as inappropriate

    This is a serious problem.
    I've done everything mentioned on every forum and it hasn't solved the problem.
    The one thing that did work for a few times is that I blew away my profile and rebooted the system. Worked for a few times then failed again. I don't consider this to be a viable solution in an enterprise.

    We need a viable solution and quickly.

  • Tom commented  ·   ·  Flag as inappropriate

    The question is, WHY does Teams care about HARDWARE? That is the OS's issue to handle.

    Webex DOES NOT NEED hardware level control.

    MS is off the rails and headed the wrong way....

    They have gutted every usefull productivity tool to allow TOUCH controls and all devices to use the products, so now 80% of the screen is controls and 20% useful workspace. It is nonsense.

  • Adam Murray commented  ·   ·  Flag as inappropriate

    I tested this again yesterday and it is now working and we aren't receiving the hardware acceleration message. Lenovo c930 and targus USB 3 displaylink dock.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same problem with Lenovo T53 unable to give control. Error Message: hardware acceleration is disabled.

    Can anyone help?

    Thanks

  • Adam Murray commented  ·   ·  Flag as inappropriate

    I am having the same issue with a Lenovo c930 and a targus USB 3, displaylink dock. If I start teams without the dock connected and then connect the dock it works fine. However if the dock is connected when teams starts I get the 'hardware acceleration is disabled' message and can't share control. This was working previously :-(

  • Anonymous commented  ·   ·  Flag as inappropriate

    My organization is impacted by this bug. Can someone from the product team ack that this is on a bug list somewhere? Premier support is asking us to call our hardware vendor. We need more details from the software side before we can report a bug on the hardware/driver side. Mainly we want to know that the product team is aware and has a plan to resolve it.

  • jie commented  ·   ·  Flag as inappropriate

    I have the same problem cannot "give control" with Guest.
    This is incase dell docking station d6000 is connected at startup of MS teams.
    the workaround is disconnected at start.
    btw: give control is automatic with internal coworker.

    this should be solved.

  • Stacey De Jesus commented  ·   ·  Flag as inappropriate

    Hi,
    I too am having this issue. I also tried not docked (Dell Docking 6000) and still GIVE CONTROL is greyed out. :( We are currently migrating from Skype and already see this as an issue. :(

  • Petri-X commented  ·   ·  Flag as inappropriate

    Could you share what docking stations you are using? Lenovo's docking stations are based on DisplayLink where we have this problem. I was able to avoid this problem with:
    a) Let the lid be open and having like extra screen. Not good, I agree.
    b) Start Teams client before I'm connecting laptop to docking station.

  • Andrew commented  ·   ·  Flag as inappropriate

    Was a solution found for this?
    My company of 12k people is about to go live with Microsoft Teams and I would like to iron out any little issue before then.

  • Jeoff commented  ·   ·  Flag as inappropriate

    Same problem here with a Dell docking station. checked the settings in Teams and hardware acceleration is not disabled there

  • Sean D. commented  ·   ·  Flag as inappropriate

    Same issue. Lenovo T53. New laptop. It is attached to a doc and 2 monitors.

  • Josh Deniet commented  ·   ·  Flag as inappropriate

    Same issue experienced by one user in our organisation, Dell laptop.

    Any word from Microsoft?

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