Support for expansion modules / sidecars on desk phones
I noticed that a few phone manufacturers now support Teams on desk phones - such as the Yealink T56A, what it doesn't support is the expansion modules that are extremely useful for receptionist. Skype for Business supported the Yealink T48G and the EXP40 expansion module. The T56A supports the EXP50 module but Teams doesn't support the module, only the desk phone itself.
SA
shared this idea
17 comments
-
John
commented
Finally! The latest Teams update from Yealink (ending in either .118 or .122) supports these! BEST DAY EVER!
http://support.yealink.com/previewPdf?file=http%3A%2F%2Fsupport.yealink.com%2Fforward2download%3Fpath%3DZIjHOJbWuW%2FDFrGTLnGyprkfRlGTqdFMDfm%2FOgRpoA83re9uDUaPuzd2HMDeFzgkq0gx5QhZp3rWxplusSymbolie1GplusSymbol9DKvz4QqTLSnCh7fitOtzlIrj2KYGcDC%2FECcM6v7ePh1S%2FBc3RMORNabhGahupgaC0tfplusSymbolofJ7NubMMofsh%2FKhfWM%3D -
Anonymous
commented
I agree with this. Currently the Microsoft Teams firmware on both Polycom & Yealink Teams phones shows favorites in icon view. MS should make this a list view and either allow viewing more than 6 or enable support for expansion modules like the Yealink EXP50 sidecar https://technofizi.net/firertc-alternatives/
-
Anonymous
commented
Infact it is the first Microsoft Teams IP Phone with an expansion unit / sidecar.....Rajesh
-
Anonymous
commented
Audiocodes C450HD has a very nice expansion unit/sidecar
https://www.youtube.com/results?search_query=audiocodes+c450hd+expansion+module -
Anonymous
commented
Need this feature for the YeaLink T56A / EXP50. The lack of this feature is hindering TEAMS adoption.
-
Magnus Ström
commented
This would be so useful - please get it in!
-
Anonymous
commented
Need This feature ASAP
-
Zach Douglas
commented
@Fred would you be able to expand upon your remark? do they prefer having to click on the user or something instead of just pressing a sidecar button? thanks.
-
Fred
commented
I agree. However, we have found most receptionist prefer the desktop experience when trained.
-
John Ruglio
commented
I agree with this. Currently the Microsoft Teams firmware on both Polycom & Yealink Teams phones shows favorites in icon view. MS should make this a list view and either allow viewing more than 6 or enable support for expansion modules like the Yealink EXP50 sidecar
-
Anonymous
commented
We also need it!
-
Harold
commented
Add the C450HD Audiocodes device to this list
-
James
commented
The lack of this feature seems like a glaring omission and impeding our ability to adopt Teams
-
Stefan Dimitric
commented
We also need this feature for our Power Users. We're trying to find workarounds but this feature seems necessary because the Phone Operating System doesnt offer anything else.
-
Artixan
commented
Need this as well. Dropping support for this was a step backwards.
-
ChrisMoo
commented
Definately need speed dial/directory and or sidecar support for phones (Yealink user here)
-
AKArt
commented
Agreed, Teams needs a speed dial list displayed on the phone and sidecar support for receptionists. The oversights on these units are just galling, and the lack of communication about the roadmap for phone features is nonexistent. Rolling out phone projects is definitely impacted by this lack of feature parity with the S4B phones - they really jumped the gun on this.